Yesmari Geronimo
Jamaica Plain,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Health Plan Specialist
Automated Health Systems Inc.
2022.10 - Current
- Educated members on available benefits and resources, empowering them to make informed health decisions.
- Collaborated with cross-functional teams to identify areas for process improvement, resulting in increased efficiency within the department.
- Managed a high volume of complex cases, ensuring timely resolution while maintaining strict confidentiality standards.
- Processed enrollment applications efficiently while adhering strictly to company guidelines for data entry accuracy and security.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Administrative Assistant
Trinity Management
2022.03 - 2022.07
- Assisted with lease signing and recertification's
- Collect resident rent checks
- Make requested work orders
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Tufts Medical Center
2021.10 - 2022.02
- Leave doctor messages from and to patients
- Scheduling appointments between doctor and patient's
- Scan all of patient PHI into patient’s profile, Review fax and complete task work
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Front Desk Receptionist
Child Care Choices Of Boston
2020.11 - 2021.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Representative
Exclusive Marketing Mass
2018.08 - 2019.08
- Promoting price protection on Eversource Electricity and National Grid gas bills
- Recruited and trained new people
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Crew Member/Baker/Cashier
Brueggers Bagels
2016.01 - 2018.07
- Maintaining long busy lines,
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Psychology
Bunker Hill Community College
Boston, MAHigh School Diploma -
Fenway High School
Roxbury, MA06.2018
Skills
- Strong Multitasking skills
- Able to work with printer and fax
- Relationship Building
- Data Entry
- Customer Complaint Resolution
- Customer Account Review
- New Agent Training
- Creativity Enhancement
Languages
Spanish
English
Timeline
Health Plan Specialist
Automated Health Systems Inc.
2022.10 - Current
Administrative Assistant
Trinity Management
2022.03 - 2022.07
Administrative Assistant
Tufts Medical Center
2021.10 - 2022.02
Front Desk Receptionist
Child Care Choices Of Boston
2020.11 - 2021.09
Sales Representative
Exclusive Marketing Mass
2018.08 - 2019.08
Crew Member/Baker/Cashier
Brueggers Bagels
2016.01 - 2018.07
Psychology
Bunker Hill Community College
High School Diploma -
Fenway High School
Similar Profiles
MaSha WatsonMaSha Watson
Customer Service Representative at Automated Health Systems Inc.Customer Service Representative at Automated Health Systems Inc.
LEVON MCCATHERNLEVON MCCATHERN
Data Entry at Automated Health Systems Inc.Data Entry at Automated Health Systems Inc.
Dominique LinzyDominique Linzy
Call Representative at Automated Health Systems Inc.Call Representative at Automated Health Systems Inc.