Yesmari Geronimo
Jamaica Plain,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Health Plan Specialist
Automated Health Systems Inc.
10.2022 - Current
- Educated members on available benefits and resources, empowering them to make informed health decisions.
- Collaborated with cross-functional teams to identify areas for process improvement, resulting in increased efficiency within the department.
- Managed a high volume of complex cases, ensuring timely resolution while maintaining strict confidentiality standards.
- Processed enrollment applications efficiently while adhering strictly to company guidelines for data entry accuracy and security.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Administrative Assistant
Trinity Management
03.2022 - 07.2022
- Assisted with lease signing and recertification's
- Collect resident rent checks
- Make requested work orders
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Tufts Medical Center
10.2021 - 02.2022
- Leave doctor messages from and to patients
- Scheduling appointments between doctor and patient's
- Scan all of patient PHI into patient’s profile, Review fax and complete task work
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Front Desk Receptionist
Child Care Choices Of Boston
11.2020 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Representative
Exclusive Marketing Mass
08.2018 - 08.2019
- Promoting price protection on Eversource Electricity and National Grid gas bills
- Recruited and trained new people
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Crew Member/Baker/Cashier
Brueggers Bagels
01.2016 - 07.2018
- Maintaining long busy lines,
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Psychology
Bunker Hill Community College
Boston, MAHigh School Diploma -
Fenway High School
Roxbury, MA06.2018
Skills
- Strong Multitasking skills
- Able to work with printer and fax
- Relationship Building
- Data Entry
- Customer Complaint Resolution
- Customer Account Review
- New Agent Training
- Creativity Enhancement
Languages
Spanish
English
Timeline
Health Plan Specialist
Automated Health Systems Inc.
10.2022 - Current
Administrative Assistant
Trinity Management
03.2022 - 07.2022
Administrative Assistant
Tufts Medical Center
10.2021 - 02.2022
Front Desk Receptionist
Child Care Choices Of Boston
11.2020 - 09.2021
Sales Representative
Exclusive Marketing Mass
08.2018 - 08.2019
Crew Member/Baker/Cashier
Brueggers Bagels
01.2016 - 07.2018
Psychology
Bunker Hill Community College
High School Diploma -
Fenway High School
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