Livvy Huffman
Tucson,USA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens
09.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Pharmacy Technician Trainee
Walgreen's Pharmacy
05.2024 - Current
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Customer Service Representative
Walgreens
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadline and fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Food Service Worker
Peter Piper Pizza Inc
07.2021 - 09.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Learned other teammates’ work task to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Paid attention to detail while completing assignments.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Highschool Diploma -
Stone Coast Academy
Tucson, Az06.2023
Skills
- Coordination
- Data Entry
- Retail store support
- Team Development
- Prioritization
- Fast Paced
- Detail Oriented
- Customer satisfaction measurement
- Fast Learner
- Problem-solving abilities
- Order Fulfillment
- Warehousing functions
- Calm Under Pressure
- Product and Service knowledge
- Customer service focus
- Employee training
- Team motivation
- Guest service
Timeline
Shift Lead
Walgreens
09.2024 - Current
Pharmacy Technician Trainee
Walgreen's Pharmacy
05.2024 - Current
Customer Service Representative
Walgreens
09.2022 - Current
Food Service Worker
Peter Piper Pizza Inc
07.2021 - 09.2021
Highschool Diploma -
Stone Coast Academy
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