Heather Brewer
Summary
Dynamic and results-driven Senior Ambulatory Operations Manager with over 5 years of experience in leading and optimizing healthcare facilities to achieve operational excellence. Adept at developing and implementing strategic plans to enhance efficiency, streamline workflows, and improve patient satisfaction. Skilled in managing budgets, staffing, and performance metrics to drive organizational success. Proven track record of building strong relationships with healthcare providers, staff, and patients to ensure high-quality care delivery. Seeking a challenging leadership role where I can leverage my expertise to drive continuous improvement and drive operational success in a fast-paced healthcare environment.
Overview
5
5
years of professional experience
Work History
Senior Ambulatory Operations Manager
University at Buffalo Surgeons
05.2022 - Current
- Develop and implement strategic initiatives to enhance patient satisfaction and optimize workflow processes within the ambulatory setting.
- Lead a team of healthcare professionals, providing guidance, training, and support to promote staff engagement and development.
- Utilize data analytics and performance metrics to evaluate operational performance, identify areas for improvement, and drive continuous process enhancements.
- Oversee the day-to-day operations of multiple ambulatory clinics, ensuring efficiency and adherence to quality standards.
- Collaborate with cross-functional departments to coordinate care delivery, improve access to services, and drive organizational growth.
Supervisor Clinics
Oishei Children's Hosptial
07.2019 - 05.2022
- Oversee daily operations of multiple clinics, ensuring efficient workflow and patient satisfaction
- Train and supervise clinic staff, providing guidance and support to promote professional growth and development
- Implement and enforce clinic policies and procedures to maintain compliance with regulatory standards
- Collaborate with healthcare providers to enhance clinical performance and improve patient care outcomes
- Manage clinic budget, monitor expenses, and identify opportunities for cost-saving measures
Education
Bachelor's - Health Care Administration
Bryant & Stratton College
Buffalo, NY 12-2016
Skills
- Leadership
- Microsoft office
- Excel
- Proficient in multiple EMR systems
- Robust ability to conduct research and collect/enter data
Timeline
Senior Ambulatory Operations Manager
University at Buffalo Surgeons
05.2022 - Current
Supervisor Clinics
Oishei Children's Hosptial
07.2019 - 05.2022
Bachelor's - Health Care Administration
Bryant & Stratton College
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