Open To Work
Karen Weidner
North Utica
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dynamic professional with extensive experience in customer service at PDMI, excelling in conflict resolution and data analysis. Proven track record of enhancing customer satisfaction and loyalty through effective communication and problem-solving. Detail-oriented and driven, adept at managing high-stress situations while delivering impactful solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Market Research Contributor
Branded Surveys
08.2025 - Current
- Provided detailed feedback on a wide range of topics for market research studies
- Applied analytical reasoning and strong written communication to complete surveys
- Managed time effectively across multiple survey opportunities
Independent Survey Participant
Branded Surveys
NewYork
02.2022 - 10.2025
- Due to past positions being only temporary roles decided to volunteer time answering surveys
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
Customer Service Representative
PDMI
Youngstown
11.2021 - 02.2022
- Effectively managed high-stress situations while upholding professionalism and efficiently resolving disputes.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Elevated overall customer satisfaction by swiftly addressing concerns and delivering accurate information.
- Orchestrated the handling of escalated calls, ensuring satisfactory resolutions for both customers and the company, managing an average of 50 calls in the queue each day using dual monitors to streamline navigation.
Customer Service Representative
Maximus
Reston
04.2021 - 07.2021
- Addressed customer complaints with empathy, significantly boosting loyalty and encouraging repeat business.
- Efficiently handled escalated calls, achieving satisfactory resolutions for both customers and the company.
- Enhanced customer satisfaction by promptly resolving concerns and delivering accurate information.
- Cultivated rapport with customers through active listening, leading to improved retention rates and positive feedback.
- Maintained meticulous records of customer interactions, ensuring proper follow-up and issue resolution.
- Guided customers in navigating the company website and placing online orders, thereby improving their overall user experience.
- Facilitated inter-departmental escalations to promote customer retention rates.
- Adapted proactively and positively to rapid changes.
Education
Bachelor's Degree -
05.2005
High School Diploma -
06.2000
Skills
- Data analysis
- Critical problem resolution
- Call center operations
- Customer support operations
- Documentation
- Detail-oriented approach
- Critical thinking
- IT skills
- Conflict resolution
- Time management
- Driven individual
- Documentation skills
- Data acquisition and evaluation
Affiliations
- Support the environment and animals by keeping the land clean and safe gardening and cultivating vegetables
Languages
English
Full Professional
Accomplishments
- Inducted into the National Honor Society
- Accepted and in the Who's Who Among American High school Students
Certification
Drivers License issued 01/22/2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Computers, IT software desk help support, love to repair computers
Timeline
Market Research Contributor - Branded Surveys
08.2025 - Current
Independent Survey Participant - Branded Surveys
02.2022 - 10.2025
Customer Service Representative - PDMI
11.2021 - 02.2022
Customer Service Representative - Maximus
04.2021 - 07.2021
College of Saint Joseph - Bachelor's Degree,
Rome Catholic - High School Diploma,