Philip Scalley
Mesa,AZ
Summary
Throughout my career I have successfully cultivated my team members into highly motivated and empowered employees.
Excellent relationship-building, problem-solving and multitasking abilities while successfully optimizing team processes and increasing effectiveness with a hands-on and flexible style.
My business acumen across 6 departments and several subsets enable me to leverage a unique skillset in order to be productive and have a positive impact in a very short time period.
I have vast experience in Investigation, litigation, training, deployment, communication, and leading at all levels.
Overview
36
36
years of professional experience
Work History
Claim Team Manager
State Farm
Portland, Dupont And Tempe, Oregon, Washington, And Arizona
05.2014 - Current
- Mediated and resolved sensitive customer issues and claims made by key clients to promote retention and satisfaction with services.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Currently leading a team of Claim Specialists handling daily and complex requirements of State Specific 1st party specialty claims.
Lead Business Analyst
State Farm
Bloomington, IL
06.2004 - 05.2014
- Worked as a deployment coordinator for Unified Communications (UC) and the Training team lead analyst for ECS; to improve field operations.
- Presented Chairman's Council with cost-benefit and return-on-investment estimations to drive project planning and execution to obtain $500 million for the UC project.
- Delivered in-depth training, imparting knowledge of best practices with UC and ECS for all departments in Operations.
- Managed the needs of 80,000 operational customers while helping leaders understand how to effectively manage new system applications. reporting, and business obstacles for UC and ECS.
Catastrophe Claims Adjuster
State Farm
All Over, All States
05.1989 - 12.2012
- Investigated and assessed damage to property and completed damage estimates.
- Organized, planned, and documented materials for claims while in CA&P.
- Trained new staff members in detection of claims involving potential and suspected fraudulent activities.
- Negotiated settlement agreements to resolve disputes with contractors and customers.
Auto Claims Adjuster
State Farm
Eugene And Portland, OR
11.1999 - 06.2004
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents while working as in PIP, PD, and BI.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes while handling property damage claims.
- Negotiated with claimants to settle claims in all Auto roles.
Automation Analyst
State Farm
Bloomington, IL
10.1996 - 05.1999
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Identified issues, analyzed information and provided solutions to problems.
Fire Claim Specialist
State Farm
Columbia, MD
05.1989 - 11.1996
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Organized, planned, investigated and documented materials for large loss, liability, boat, business and subrogation claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Resolved complex, severe exposure claims using high service oriented file handling while working with independent adjusters for the insureds.
Education
Bachelor of Science - Finance And Economics
Mount St Mary's University
Emmitsburg, MD05.1988
Skills
- Training skills
- Auto, Fire, and Catastrophe claims expertise
- Project management abilities
- Fraud investigation
- Business acumen
- MS Office Suite
- Insurance policy review
- Claims analysis
- Claims evaluation methods
Accomplishments
- Achieved funding for UC through effective communication, development and presentation to the Chairman's Council.
- Collaborated with team of 1,000 folks in the development and deployment of Unified Communications (UC) and ECS.
- Achieved UC deployment success of 7 zones with accuracy and efficiency.
- Documented and resolved issues as we developed ECS while working as the training team led for Operations.
- Business expertise in 6 areas of Operations.
Additional Information
Throughout my career I enjoy working to always enhance my skills in communication and learning. It laid the foundation to transition into several positions with State Farm across the entire company and country. My skill set aligns incredibly well with this job and I would love to have the opportunity to discuss this opening. Thank you!
Timeline
Claim Team Manager
State Farm
05.2014 - Current
Lead Business Analyst
State Farm
06.2004 - 05.2014
Auto Claims Adjuster
State Farm
11.1999 - 06.2004
Automation Analyst
State Farm
10.1996 - 05.1999
Catastrophe Claims Adjuster
State Farm
05.1989 - 12.2012
Fire Claim Specialist
State Farm
05.1989 - 11.1996
Bachelor of Science - Finance And Economics
Mount St Mary's University
Custom
I enjoy riding my bicycle off roads and exploring on my motorcycle. I also enjoy spending time with friends while playing golf.
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