Summary
Overview
Work History
Education
Skills
www.linkedin.com/in/leamber-williams-msml-mba-candidate-8122a9142
Timeline
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Leamber Williams

Macon,GA

Summary

Results-driven Business Development Manager with a strong foundation in management, sales promotion, and customer relations. Adept at identifying growth opportunities, building strategic partnerships, and driving revenue through effective team leadership and operational excellence. Recognized for exceptional interpersonal skills and a commitment to enhancing client satisfaction. Strategic-thinking Business Development Manager with a history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with a talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results. Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.

Overview

7
7
years of professional experience

Work History

Area Manager of Operations

Amazon Fulfillment Center
07.2021 - Current
  • Developed and implemented strategic plans in collaboration with department leaders, aligning operational goals with company objectives to drive growth
  • Established comprehensive training programs that significantly improved team performance and sales outcomes
  • Promoted a positive customer experience by enhancing operational processes and maintaining high standards of service quality
  • Led cross-functional teams to identify and resolve operational challenges, resulting in improved efficiency and reduced costs
  • Hired and onboarded 60 new employees, fostering a culture of continuous improvement and high performance.

Customer Care Representative

Aflac Insurance Company
07.2019 - 06.2021
  • Managed over 60 customer interactions daily, focusing on building strong relationships and ensuring satisfaction
  • Analyzed customer needs and provided tailored solutions, contributing to an increase in customer retention and loyalty
  • Collaborated with internal teams to streamline processes, enhancing overall customer service delivery.

Lead Leasing Consultant

Greystone Property Management
07.2017 - 08.2019
  • Spearheaded property marketing initiatives that increased tenant acquisition rates
  • Conducted market analysis to identify trends and improve leasing strategies, resulting in higher occupancy levels
  • Built rapport with prospective tenants, providing exemplary service that contributed to a strong referral network.

Education

Master of Science - Business Administration

Western Governors University
Salt Lake City, UT
09.2024

Master of Science - Management & Leadership

07.2022

Bachelor of Science - Marketing Management

04.2020

Skills

  • Strategic Business Development
  • Client Relationship Management
  • Market Analysis and Trends
  • Sales Strategy Implementation
  • Performance Monitoring and Evaluation
  • Cost Control and Waste Reduction
  • Administrative Management
  • Team Training and Development
  • Excellent Interpersonal and Communication Skills
  • Operational Efficiency
  • Outstanding communication skills
  • Customer Service

www.linkedin.com/in/leamber-williams-msml-mba-candidate-8122a9142

With nearly nine years of dedicated experience in Customer Relations, I have honed my skills in providing exceptional customer service. My passion for helping others is the driving force behind my work, and I take pride in being a compassionate professional. As a critical thinker, I specialize in creating and implementing strategic solutions that precisely cater to the unique needs of individuals. I am committed to delivering excellence in customer relations and thrive on building meaningful connections." Additionally, Bringing nearly three years of dynamic Management Operations experience to the table, I excel in orchestrating seamless and efficient workflows. My proven track record includes optimizing processes, streamlining operations, and driving team success. I am adept at implementing strategic initiatives that enhance organizational efficiency and contribute to overall growth. Ready to bring my strategic management skills to a new challenge, I am poised to make a lasting impact in a results-driven environment.

Timeline

Area Manager of Operations

Amazon Fulfillment Center
07.2021 - Current

Customer Care Representative

Aflac Insurance Company
07.2019 - 06.2021

Lead Leasing Consultant

Greystone Property Management
07.2017 - 08.2019

Master of Science - Business Administration

Western Governors University

Master of Science - Management & Leadership

Bachelor of Science - Marketing Management

Leamber Williams