Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sundi Wheeler

Chillicothe,OH

Summary

Dynamic and results-driven business professional with over 10 years of experience in customer service, management, human resources and operational oversight. Proven ability to lead diverse teams, enhance workflow efficiency, and deliver exceptional service in fast-paced environments. Skilled in recruiting, training, and mentoring staff, with a strong focus on developing talent and fostering a positive work culture. Proficient in data management tools and business productivity software. Excellent payroll management, with a track record of maintaining meticulous records and improving processes. A dedicated problem solver and effective communicator, committed to achieving organizational goals and ensuring client satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor /Client Relations Specialist/National Account Manager

Surge Staffing
12.2023 - Current
  • Lead and supervise a team of over 40 internal employees, ensuring efficient workflow and productivity in office.
  • Responsible for recruiting, orienting, and training new staff, fostering personal growth and development.
  • Oversee payroll processes and maintain meticulous records using Excel, ADP, and importing for 600 (+) employees.
  • Develop hiring plans and match candidates to client needs.
  • Develop and maintain client relationships, actively pursuing new clientele and setting corporate meetings weekly.
  • Negotiate and establish (National/Master) Service Agreements with new clientele- ensure satisfaction, compliance, and meet job demand needs.
  • Analyze needs of 80 (+) cliental to provide continuous tailored vendor support solutions and delivery.

Volunteer Firefighter & Treasurer/Legal Secretary

Springfield Township Fire Department
01.2022 - Current
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Planned and managed annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
  • Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
  • Increased document accessibility by creating a centralized digital repository for critical files and information relevant to the entire department.

Owner

Good, Clean, Fun LLC
02.2020 - Current
  • Managed day-to-day business operations, providing services to 15-28 cliental on a weekly/biweekly bases.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

Manager

Gibby's Eatery and Sports Bar
01.2021 - 12.2023
  • Maintained professional, organized, and safe environment for employees and patrons alike.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting for employee payroll.
  • Ensured compliance with company policies as well as industry regulations when placing orders or managing procurement activities.

Assembly Specialist /Production Team Leader

Kenworth Truck Company
03.2020 - 09.2021
  • Streamlined production processes by identifying bottlenecks and proposing actionable solutions.
  • Participated in ongoing training opportunities to remain current on industry trends and best practices for assembly workmanship requirements.
  • Increased productivity by cross-training in multiple assembly areas and providing support when needed.
  • Upheld quality control practices during all stages of assembly, ensuring customer satisfaction upon product delivery.
  • Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.

Front of House Manager/Corporate Trainer

Olive Garden - Darden Restaurants
03.2016 - 03.2021
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Education

Bachelor - Special Education And Social Work

Ohio University - Chillicothe
Chillicothe, OH
02-2019

High School Diploma -

Adena Local Schools
Frankfort, OH
05-2017

Skills

  • Operations/Project/ Staff Management
  • Business Administration
  • Contract Management
  • Professionalism
  • Relationship Building
  • Business Development
  • Building and Facility Management
  • Workforce Management
  • Purchasing and procurement
  • Payroll Administration

Certification

  • OSHA Certified
  • CPR/AED Certification
  • First Aid Certification
  • ServSafe Food Handler's Certification
  • QuickBooks Certified ProAdvisor - Intuit QuickBooks.
  • Rope Rescue Technician Level I & II – State or Local Government Agencies or Third-Party Organizations.
  • Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
  • Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
  • Certified Children, Youth, and Family Social Worker (C-CYFSW) - National Association of Social Workers.

Timeline

Supervisor /Client Relations Specialist/National Account Manager

Surge Staffing
12.2023 - Current

Volunteer Firefighter & Treasurer/Legal Secretary

Springfield Township Fire Department
01.2022 - Current

Manager

Gibby's Eatery and Sports Bar
01.2021 - 12.2023

Assembly Specialist /Production Team Leader

Kenworth Truck Company
03.2020 - 09.2021

Owner

Good, Clean, Fun LLC
02.2020 - Current

Front of House Manager/Corporate Trainer

Olive Garden - Darden Restaurants
03.2016 - 03.2021

Bachelor - Special Education And Social Work

Ohio University - Chillicothe

High School Diploma -

Adena Local Schools

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Sundi Wheeler