JOSEPH A ELLIOTT
Muscle Shoals,Alabama
Summary
Experienced store manager adept at leading teams to deliver exceptional customer service and enhance operational efficiencies. Skilled in employee training, asset protection, and organizational leadership, fostering a culture of safety and engagement. Committed to driving sales growth and customer satisfaction through strategic planning and effective communication. Leveraging expertise in corporate financial reporting and presentations, honed skills in teamwork and operational oversight. Strong commitment to excellence and passion for retail management, devoted to fostering an enthusiastic work environment that empowers associates and delights customers. Proven track record in leading store operations and driving sales growth. Strong focus on team collaboration ensures reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and optimizing store performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Lowe’s
10.2023 - Current
- The Store Manager is responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as the Lowe's brand ambassador for the community
- The Store Manager manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experience, sales, and margin performance
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Cultivate a thriving store culture, boosting employee engagement and development, resulting in superior customer service satisfaction and loyalty
- Implement safety protocols, improving security and reducing incidents
- Collaborate with HR and Operations to align store strategy with corporate goals
- Lead asset protection efforts, significantly improving safety outcomes and reducing shrinkage through innovative security measures and staff training programs
- Mentor and develop high-performing teams, fostering a positive work environment that drives employee engagement and translates to exceptional customer service
- Pioneer asset protection initiatives, substantially reducing shrinkage and enhancing store security through advanced measures and staff training
- Foster synergy between HR and Operations, aligning store strategies with corporate objectives to achieve cohesive business growth
Assistant Store Manager Merchandising / Operations
Lowe’s
07.2021 - 10.2023
- Coordinated with leadership to optimize customer service and operational goals, enhancing store efficiency
- Adapted staffing and resources to meet customer demand, ensuring seamless store operations
- Prepared for sales spikes by maintaining stock levels, supporting increased customer satisfaction
- Conducted safety audits and train staff on equipment use, fostering a secure shopping environment
- Led team to deliver outstanding customer service, achieving sales targets and operational success
- Led store leadership team in strategic planning, optimizing customer service, sales, and operational objectives while collaborating with District Manager and Area support staff
- Analyzed customer flow patterns and work demands to proactively adjust schedules, ensuring optimal coverage and enhancing overall store efficiency
- Drove sales growth and margin improvements while maximizing customer satisfaction through effective team leadership and operational excellence
- Streamlined opening and closing procedures, recommending, and implementing changes that significantly improved daily operational efficiency
Department Supervisor Key Carrying (MOD)
The Home Depot
03.2020 - 07.2021
- Responsible for being in stock, signed, displayed, well maintained to ensure customers receive excellent service and can easily locate and understand the merchandise they need
- Led store operations, ensuring stock availability and customer satisfaction
- Trained and coached associates to enhance customer service and product knowledge
- Contributed to merchandising strategies, improving sales and operational efficiency
- Managed store security and safety, addressing customer and staff concerns
- Implemented procedures for opening and closing, maintaining accurate financial records
- As a key carrying (MOD) Manager-on-Duty, was responsible for providing full leadership over the store by identifying daily resolutions for customers and associate complaints and concerns
Financial Trainer / Instructor
Response Marketing Group
08.2018 - 02.2020
- Educated, empowered, and encouraged clients with strategies around technical, fundamental, probability analysis, and tools to consistently identify investment opportunities in stocks, futures, options, and funds
- Coached students on how to use and maximize trading platforms to improve decisions
- Worked in an extremely fast-paced, ever-changing, and expanding work environment
- Trained clients in risk management and investment strategies, enhancing decision-making skills
- Adapted to dynamic work environments, ensuring effective client education
- Developed and implemented innovative educational modules on technical analysis and probability-based investing across various financial instruments
Investment Coach & Consultant
TD Ameritrade / Charles Schwab
01.2007 - 06.2018
- Responsible for coaching, developing content, closing sales leads, and motivating clients to effectively evaluate, manage risk, and successfully investing in the financial markets
- Educated, empowered, and encouraged clients with strategies around technical, fundamental, probability analysis, and tools to consistently identify investment opportunities in stocks, futures, options, and funds
- Coached and consulted thousands of clients via phone, online classes, online course videos, and Trader TV
- Worked in an extremely fast-paced, ever-changing, and expanding work environment
- Developed, researched, and presented training of employees to identify and resolve unstated needs, drove attendance, and increased engagement for one-to-one and online training classes
- Closed business lead referrals by identifying and assessing client's financial needs and interests
- Provided one-on-one mentoring to help individuals reach their full potential within the organization
- Developed and delivered comprehensive investment education programs, enhancing client understanding of market dynamics and risk management strategies
- Drove client engagement through targeted coaching, leading to improved investment outcomes and increased participation in training initiatives
- Partnered with cross-functional teams to develop and refine training materials, ensuring alignment with market trends and client requirements
- Spearheaded comprehensive investment education programs, boosting client understanding and engagement in training initiatives
Department Manager & IMA (Inventory Manager Associate)
The Home Depot
02.2001 - 01.2007
- Encouraged effective teamwork
- Provided training on customer service and inventory management with an emphasis on recognizing seasonality trends of merchandise, consumer behavior, accurately forecasting sales, and when to aggressively seize inventory opportunities to increase sales
- Anticipated customer flow and work demand and appropriately redirects efforts and schedules to ensure proper coverage
- I identified sales opportunities and gaps in inventory/merchandising and created specific plans of action to drive improved in-stock, sales, and margin performance
- Provided open and timely feedback, coaching, training, and mentorship to members of the team and encourages others to communicate openly and share constructive feedback
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
Assistant Store Manager
Lowe’s
02.1998 - 01.2001
- Coordinated with leadership to optimize customer service and operational goals, enhancing store efficiency
- Adapted staffing and resources to meet customer demand, ensuring seamless store operations
- Prepared for sales spikes by maintaining stock levels, supporting increased customer satisfaction
- Conducted safety audits and train staff on equipment use, fostering a secure shopping environment
- Led team to deliver outstanding customer service, achieving sales targets and operational success
- Led store leadership team in strategic planning, optimizing customer service, sales, and operational objectives while collaborating with District Manager and Area support staff
- Analyzed customer flow patterns and work demands to proactively adjust schedules, ensuring optimal coverage and enhancing overall store efficiency
- Drove sales growth and margin improvements while maximizing customer satisfaction through effective team leadership and operational excellence
- Streamlined opening and closing procedures, recommending, and implementing changes that significantly improved daily operational efficiency
Education
Business Management -
Western Governors University
01.2022
Business Management -
University of Phoenix
01.2010
Skills
- Employee Training
- Communication
- Sales
- Organizational Leadership
- Coaching Employee
- Multitasking and organization
- Results Oriented
- Critical Thinking
- Coaching
- Team Building
- Public Speaking
- Microsoft Office
- Problem Solving
Certification
- Assistant Store Manager Leadership Experience
- Store Manager Leadership Experience
Timeline
Store Manager
Lowe’s
10.2023 - Current
Assistant Store Manager Merchandising / Operations
Lowe’s
07.2021 - 10.2023
Department Supervisor Key Carrying (MOD)
The Home Depot
03.2020 - 07.2021
Financial Trainer / Instructor
Response Marketing Group
08.2018 - 02.2020
Investment Coach & Consultant
TD Ameritrade / Charles Schwab
01.2007 - 06.2018
Department Manager & IMA (Inventory Manager Associate)
The Home Depot
02.2001 - 01.2007
Assistant Store Manager
Lowe’s
02.1998 - 01.2001
Business Management -
University of Phoenix
Business Management -
Western Governors University
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