Camille Bruce
Licensed Long Term Care Administrator
Augusta,GA
Summary
Health Care Executive Director/ Administrator with proven success as well as a comprehensive background in nursing home administration, focusing on quality care and operational efficiency. Known for fostering collaborative environments and achieving significant improvements in patient satisfaction as well as staff productivity. Reliable and adaptable to evolving healthcare needs, with skills in regulatory compliance.
* Customer Excellence/ QAPI
* Budgeting and Cost Control
* Alignment of community missions and relations
* Market Identification
* Ensure regulatory compliance with excellent outcomes
* Recruitment and Retention/ Motivation Team Builder
Healthcare professional prepared to excel in administrative roles, leveraging rich background in managing healthcare facilities. Proven ability to enhance operational workflows and maintain regulatory compliance. Focused on collaborative team efforts and delivering impactful results, known for flexibility and reliability.
Work History
Health Care Administrator
Brandon Wilde Retirement Community
Augusta, GA
06.2022 - 01.2025
- Developed and enforced strict compliance protocols to ensure adherence to healthcare regulations, significantly reducing risk of fines.
- Enhanced patient care protocols, resulting in 25% increase in overall patient satisfaction scores
- Led team of 50 staff members, improving employee retention rate by 20%
- Orchestrated successful accreditation of facility, demonstrating excellence in healthcare standards and resident care.
- Advocated for resident rights and quality of life improvements in local and national forums, raising profile of nursing home.
- Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Established partnerships with local educational institutions for nursing internships, providing valuable hands-on experience and fostering pipeline of qualified staff.
- Fostered a culture of continuous improvement by regularly soliciting feedback from staff members on processes and procedures.
Licensed Nursing Home Executive Director
Kentwood/Amara/UEC/Piedmont/Pruitt Health.
Augusta, GA
10.2016 - 07.2024
- Facility was owned by University Hospital then Piedmont Hospital then purchased by Pruitt Health Care
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Developed and implemented staff training programs, resulting in 30% decrease in staff turnover
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Improved admissions process, increasing occupancy rates by 10%
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Strengthened partnership with local educational institutions, increasing opportunities for student internships and clinical rotations within the facility.
- Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
- Implemented innovative marketing strategies to attract new residents while maintaining high occupancy levels in the nursing home facility.
- Improved patient care by implementing effective care plans and coordinating interdisciplinary team meetings.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Nursing Home Executive Director
Golden LivingCenters
Augusta, GA
06.2007 - 09.2019
- CMS 5 star rating/24Karat Award for Best Facility with Golden Living Centers
- Named top 100 Nursing Homes in the United States by US News and World Report
- Achieved compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Participated in budget planning, assisting in maintaining financial health of facility.
- Developed Resident at Risk Program with Pharmacy Director to focus on PIP to reduce psychotropic medications. Award given at AMDA convention for white paper.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Licensed Nursing Home Executive Director
Kindred Health Care
Atlanta, GA
01.2005 - 06.2007
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated beneficial agreements with service providers, enhancing operational efficiency and reducing expenses.
- Expanded organization's outreach, executing strategic partnerships with local and international NGOs.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Drove strategic improvements to enhance operational and organizational efficiencies.
Executive Director
Extendicare Healthcare Services
Seattle, WA
01.2002 - 12.2005
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Award for Best Customer Satisfaction and Most Improved Financial Management in the Western Division.
- Implemented change with 4 bedroom wards to One Bedroom Suites with increase in occupancy.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
Licensed Nursing Home Executive Director
Centenial Health Care Paloma Blanca Health Care
Albuquerque, NM
01.1999 - 12.2002
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Administrator in Training
Life Care Services LLC dba Cornelia Nixon Davis
Wilmington, NC
01.1997 - 01.2002
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Implemented new technology tools to automate routine tasks, allowing staff to focus on higher-value responsibilities.
- Spearheaded process improvements that increased overall team effectiveness through strategic planning sessions and follow-up action plans.
- Facilitated smooth transitions during organizational changes or employee turnover periods by providing thorough training materials for incoming staff members.
Regional Long Term Care Ombudsman
Cape Fear Area Agency on Aging
Wilmington, NC
01.1996 - 12.1999
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Education
MBA - Health Care Management
Bachelor of Science - Health Services Administration/Social Work
Licensed Nursing Home Administrator (LNHA) -
Certified Nursing Home Administrator (CNHA) -
Skills
- Hospital coordination
- Clinical knowledge
- Performance Improvement
- Clinical assessment
- Patient Relations
- Occupational Therapy Support
- Customer service focus
- Organizational Leadership
Accomplishments
* Owner Operator New LIfe Natural Foods
* Board of Directors Augusta Market and Broad Street Development
* Board of Directors and Philanthropy Chair YMCA Augusta, GA
* Member Georgia Health Care Association/ Emergency Management Coordinator for Region G for the Georgia Health Care Association.
* Member American College of Health Care Administrators, past Governor of the New Mexico Chapter.
* Member North Carolina Health Care Association
*Member Washington Health Care Association Chapter President
* Member New Mexico Health Care Association.
* Member National Association of Social WorKers
* Great understanding of EMR
Timeline
Health Care Administrator - Brandon Wilde Retirement Community
06.2022 - 01.2025
Licensed Nursing Home Executive Director - Kentwood/Amara/UEC/Piedmont/Pruitt Health.
10.2016 - 07.2024
Nursing Home Executive Director - Golden LivingCenters
06.2007 - 09.2019
Licensed Nursing Home Executive Director - Kindred Health Care
01.2005 - 06.2007
Executive Director - Extendicare Healthcare Services
01.2002 - 12.2005
Licensed Nursing Home Executive Director - Centenial Health Care Paloma Blanca Health Care
01.1999 - 12.2002
Administrator in Training - Life Care Services LLC dba Cornelia Nixon Davis
01.1997 - 01.2002
Regional Long Term Care Ombudsman - Cape Fear Area Agency on Aging
01.1996 - 12.1999
National Association of Long Term Care Administrator Boards (NAB) - Licensed Nursing Home Administrator (LNHA),
American College of Health Care Administrators (ACHCA) - Certified Nursing Home Administrator (CNHA),
Valdosta State University - Bachelor of Science, Health Services Administration/Social Work
University of Phoenix - MBA, Health Care Management
Certification
- NHA - Licensed Nursing Home Administrator
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