MARIAMA SMART
Baltimore,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
year of professional experience
Work History
ASSISTANT OFFICE MANAGER
Express HealthCare
Waldorf, MD
12.2021 - Current
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Transferred and directed phone calls, guests and mail to correct staff members.
Medical Scribe
Express HealthCare
Waldorf, MD
12.2021 - Current
- Accompanied providers through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Selected appropriate ICD-10 and CPT codes for records.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Accepted dictated notes and produced professional documents with outlined information.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Used Experity Software to input information into computerized patient record system.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Applied charges and updated patient records by using Experity Software.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Laboratory Technician
Express HealthCare
Waldorf, MD
12.2021 - 01.2022
- Performed routine lab and department maintenance to keep area clean and orderly.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Documented information by maintaining daily logs and equipment record books.
- Trained new associates in laboratory procedures and standards.
- Maintained documentation on tests performed in lab.
Covid-19 Swabber
Express HealthCare
Waldorf, MD
12.2021 - 01.2022
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
Education
DIPLOMA - MEDICAL OFFICE AND BILLING SPECIALIST
Ultimate Medical Academy - Clearwater
Clearwater, FL02.2015
Skills
- Documentation and control
- Policy and procedure modification
- Google Drive
- Clerical support
- Administrative support
- Clear oral/written communication
- Friendly nature
- Office management
- Office administration
- Staff Management
- Excellent multi-tasking ability
- Organizational skills
Timeline
ASSISTANT OFFICE MANAGER
Express HealthCare
12.2021 - Current
Medical Scribe
Express HealthCare
12.2021 - Current
Laboratory Technician
Express HealthCare
12.2021 - 01.2022
Covid-19 Swabber
Express HealthCare
12.2021 - 01.2022
DIPLOMA - MEDICAL OFFICE AND BILLING SPECIALIST
Ultimate Medical Academy - Clearwater
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