Jacques Bernier
Antrim
Summary
Professional with a proven track record with current and former employers, excelling in customer service and timely management. Skilled in problem-solving and equipment operation, I foster strong client relationships and enhance satisfaction through proactive communication. Dependable and detail-oriented, I consistently meet tight deadlines while ensuring high-quality service. Self starter who has the ability to thrive alone or as part of a team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Landscapist/ Certified Applicator
Stacey's Ground Care
Hancock, NH
04.2017 - Current
- Developed strong relationships with clients, fostering trust in our services and securing repeat business opportunities.
- Enhanced customer satisfaction with expert product knowledge and swift issue resolution.
- Maintained safe work environment by adhering to safety protocols and conducting regular safety checks on equipment.
- Assisted in the training and mentoring of new hires, sharing expertise for overall team improvement.
- Conducted thorough pre-application site assessments, ensuring optimal conditions for successful applications.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Cleaned and prepared equipment necessary for projects.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Performed snow removal tasks during winter months by shoveling, plowing and sanding.
Lift Opertaor
Crotched Mountain Ski Area
Bennington, NH
12.2023 - Current
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
- Communicated with other lift operators about high-risk lift riders.
- Maintained lift mazes, ramps and signs.
- Alerted mountain staff of any serious problems on lift.
- Managed crowd control efficiently during peak hours, ensuring a smooth flow of traffic from loading zones onto ski lifts without incident or delay for guests.
Delivery Driver
Spark
Concord NH
10.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
Estate Management
Self Employed
Swampscott, MA; Meredith, NH; Hollywood, FL
04.2008 - 04.2017
- Anticipated homeowner needs to enhance their overall living experience on the estate consistently.
- Organized special events on the estate, coordinating logistics and ensuring seamless execution.
- Managed vendor relationships for consistent high-quality service delivery and costefficiency.
- Streamlined household operations
- Developed emergency response plans to ensure the safety of all occupants during unexpected situations or natural disasters.
- Enhanced overall aesthetics of the estate with tasteful interior decoration choices aligned with homeowner preferences.
- Maintained strong communication with homeowners about property updates, issues requiring attention or approval.
- Prevented potential damage to the property due to weather conditions through proactive preventive measures like seasonal upkeep activities.
- Coordinated travel arrangements for homeowners, ensuring smooth transportation experiences both on-site and offsite.
Fire Sprinkler Technician
Life Safety Fire Protection
Harrisville, NH
01.2005 - 04.2008
- Maintained accurate inventory of parts and equipment, ensuring timely completion of service requests.
- Reduced the risk of fire damage by performing regular inspections and maintenance on fire sprinkler systems.
- Increased efficiency with skilled troubleshooting to identify and resolve issues promptly.
- Promoted a culture of safety within the organization through adherence to company protocols and best practices during installation and maintenance tasks.
- Enhanced safety by installing and maintaining fire sprinkler systems in various commercial and residential properties.
Education
High School Diploma -
Contoocook Valley Regional High School
Peterborough, NH06-1995
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Client relationship management
- Equipment operation
Certification
- Pesticide Applicator License
Timeline
Lift Opertaor
Crotched Mountain Ski Area
12.2023 - Current
Delivery Driver
Spark
10.2021 - Current
Landscapist/ Certified Applicator
Stacey's Ground Care
04.2017 - Current
Estate Management
Self Employed
04.2008 - 04.2017
Fire Sprinkler Technician
Life Safety Fire Protection
01.2005 - 04.2008
High School Diploma -
Contoocook Valley Regional High School