TRACY HOBBS
Round Rock,Texas
Summary
Territory management specialist with Bachelor's degree and 28 years of experience in
global product sales, marketing, account management, team leadership, trend analysis,
and exceeding quotas. Proficiencies include demographic research, business processes,
and consumer feedback adjustments for maximum market share. Fiercely loyal,
unquestionable ethics, easily builds rapport, intelligent, resourceful, and focused; ready
to embrace new sales leadership role in firm that values rock-solid, exceptional results.
Overview
29
29
years of professional experience
Work History
Account Manager
Powermatic Associates
01.2018 - Current
- Managed accounts to retain existing relationships and grow share of business
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Built relationships with customers and community to establish long-term business growth
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Exceeded sales quotas 20% annually and increased profitability through effective sales strategy and business planning
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Growth resulted in move from 5,000 square foot facility in 2022 to brand new 20,000 square foot building with production tooling and value add capabilities
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Organized promotional events and interacted with community to increase sales volume
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Prepared sales presentations for clients showing success and credibility of products.
Senior Account Manager/Business Development
Wesco Distribution, Inc
01.2015 - 12.2017
- Recruited to launch zero-sales Central Texas territory; lead cold calling and opportunity discovery, product introductions, client meetings, and client presentations; brought in clients developed over last 10-15 years and secured 30 new accounts averaging up to $10K per month each in first 10 months
- Perform as zoned distribution channel for tens of thousands of products from manufacturers including Eaten, Emerson, and Siemens
- Met 100% of quota driving product through engineering, procurement, and ownership of oil and gas producers, system integrators, semiconductors, and heavy industry
- Market and upsell all product verticals and dispel misconceptions of product technology to win credibility; perform as voice of the customer and gain brand allegiance, firm loyalty, and product confidence netting significantly higher sales
- Establish and maintain customer relationships with decision makers at all levels through the sales, installation, training, and customer service processes
- Evaluate opportunities to increase customer satisfaction and retention within book of business, deliver product demos, provide insightful technical answers, and recommend creative ways to get most out of products for each client
- Lead, coach, and delegate support tasks to three indirect reports acting as customer service reps, update proprietary CRM tool with daily project notes and client updates, attend product training seminars, and managed credit card expense reconciliations and reports
Account Manager/Business Development Manager
Graybar
01.2014 - 01.2015
- Led cradle-to-grave sales process throughout Austin metro area, from lead sourcing to account setup exceeded annual quota of $1MM per year, most of which derived from engineered product and services within industrial segment
- Coordinated with clients to determine product and service specs, coached customer service team, reported pipeline activities to senior management, and maintained
- CRM updates
- Added 15 new accounts to exceed 40 managed; shattered status-quo by establishing quick rapport with tenured clients – earned trust via focus on you-matter relationships
- Tackled mountain-size problems by recognizing the right opportunities, taking calculated risks, making the bold decisions, and owning the outcome
- Led high volume sales, established sales and customer service best practices, exceeded all KPI's, and generated strong referral and customer loyalty base
Account Manager
Border States Electrical Supply
01.2011 - 01.2014
- Drove annual sales for Central Texas territory that exceeded $2MM annually, achieving 20% over plan each year through engineering, procurement, and ownership of mid to large industrial, semiconductor, EPC (Bechtel and Panda
- Energy), power generation, and oil and gas firms
- Partnered with business development manager to share cold-calling efforts, qualify leads, build pipeline of prospective clients and set new account meetings
- Infused cohesive regional culture of “we” to encourage teamwork, acknowledge performance, and motivate others toward a common mission and cause of action
- Reviewed and reconciled monthly, quarterly, and annual sales objectives vs results through analysis of current sales revenue, market share, competitive activity, and opportunities.
Account Manager
Dealers Electrical Supply
01.2010 - 01.2011
- Captured sales across Austin metro area that surpassed annual quota of $1MM; achieved 25% over plan in under 12 months
- Developed, implemented, and managed more than 30 new industrial accounts in semiconductor and light industrial market
- Converted business pipeline process to KPI/metric-driven management and instilled culture of can-do client relations that focused on balanced intersection between client satisfaction, profitability, growth, and ROI
- Acted as customer champion throughout sales and service lifecycle to ensure customer satisfaction was highest priority for client retention; responded quickly in fast-paced, high intensity environment to customer service issues
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Educated clients on new products or services to increase customer engagement with brand
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Industrial Automation Specialist
Dealers Electrical Supply
01.2000 - 01.2010
- Conducted daily client engagements and closed over $2MM in sales each year, led project left- offs for industrial automation systems, and supported, managed, and developed MRO and OEM clients with automation and control solutions; clients included Applied Materials, AMD, Dell
- Samsung, and other Fortune 500 companies
- Prepared dashboard reports, participated in sales strategy meetings, resolved tactical roadblocks with suppliers for client base, and developed training materials for inside and outside sales teams
- Known for even-keel temperament, executive-level communication skills, on-point diplomacy, professional/social ease, thoughtful problem solving, and staff development abilities
- Leveraged industry knowledge to develop healthy sales processes; attracted/built /retained cohesive, highly profitable client accounts through adoption and implementation of industry proven best practices
- Collaborated with other departments to facilitate successful project completion.
Inside Sales Representative
Dealers Electrical Supply
01.1995 - 01.2000
- Considered firm's lead inside, governing top 50 industrial accounts
- Led inbound and outbound calls and tactical support processes to secure more than $1MM in sales annually across Austin metro region for Fortune 500 firms, including Applied Materials, , and Dell
- Evaluated and oversaw order management from quotation to fulfillment, including first-call effectiveness, quote qualification, response strategy, quote execution, order placement, order fulfillment, and service and profitability maximization
- Led all aspects of firm's local inside sales strategy and execution, including prospecting, account support, customer and supplier partner engagement and satisfaction, account base expansion, and management of technical resources to drive adoption of emerging technologies
Education
Bachelor of Science - Political Science Resources
Texas Tech University
Lubbock, Tracy, TX1995
Skills
- Client Relations
- Territory Management
- Team Leadership/Development
- Client/Executive Presentations
- Contract Negotiations
- Lead Generation/Cold Calling
- Market and Trend Analysis
- Strategic Alliance Building
Timeline
Account Manager
Powermatic Associates
01.2018 - Current
Senior Account Manager/Business Development
Wesco Distribution, Inc
01.2015 - 12.2017
Account Manager/Business Development Manager
Graybar
01.2014 - 01.2015
Account Manager
Border States Electrical Supply
01.2011 - 01.2014
Account Manager
Dealers Electrical Supply
01.2010 - 01.2011
Industrial Automation Specialist
Dealers Electrical Supply
01.2000 - 01.2010
Inside Sales Representative
Dealers Electrical Supply
01.1995 - 01.2000
Bachelor of Science - Political Science Resources
Texas Tech University
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