Sean Taylor
Student Pursuing Bachelor's Degree Focus Cybersecurity with Forensics emphasis
Pleasant Grove,UT
Summary
Effective Student committed to learning, developing skills in Information Systems with a focus on cybersecurity with forensics emphasis and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Coach / Night Assistant Supervisor
The Heritage Company
Provo, UT
09.2020 - Current
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Supervise students during night, providing safe and secure, caregiving environment.
- Properly use variety of mediation and intervention techniques to redirect students who may wake during night, and need support and guidance during escalated moments.
- Wake students in morning and supervise them during their initial morning tasks.
- Assure that all paperwork and documentation requirements are met in effective manner.
Computer Sales
Best Buy
American Fork, UT
08.2019 - 01.2020
- Trained store associates on computer products, technology and service offerings.
- Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
- Listened to customers to identify needs and build personalized computing solutions.
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
Car Electronics Installer
Best Buy
American Fork, UT
01.2018 - 03.2019
- Installed new wiring and connections to complete connections and bypass cable faults.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Accessed needed areas by carefully removing door or dash panels, seats and carpeting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Home Theater Sales
Best Buy
American Fork, UT
09.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining balance of high velocity and high service.
- Ensure inventory and merchandising standards are maintained in outlet store area.
- Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
- Support sales strategies in partnership with Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
- Sell and upsell protection plans and financing offers.
Certified Personal Trainer
Self-employed
Provo, UT
11.2014 - 11.2019
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Successfully sold personal training packages totaling
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Email Support Specialist
Bluehost
Provo, UT
04.2014 - 05.2016
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Troubleshoot customer email via phone and email
- Comprehension of technical concepts
- Knowledge of content management, including WordPress, Drupal, Joomla, and OSCommerce
- Assist customers by presenting helpful recommendations
- Knowledge of basic internet concepts
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Increased customer satisfaction by resolving issues
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Education
High School Diploma -
Provo High School
Provo, UT05.2014
Skills
- Computer Forensics
- Web Applications
- Complex Problem-Solving
- Project Requirements
- Risk Management Framework
- Network Security Measures
- Reading Comprehension
- Design Modification
- Active Listening
- Threat Detection
- Learning Strategies
- Customer Inquiries
Certification
- CPT - Certified Personal Trainer
- First Aid/CPR Certified
- Google IT Support Specialization
- MECP Mobile Electronics Certified Professional -Basic
Additional Information
Utah Valley University
Pursuing Bachelor's Degree
Focus Cybersecurity with forensics emphasis
Timeline
Night Coach / Night Assistant Supervisor
The Heritage Company
09.2020 - Current
Computer Sales
Best Buy
08.2019 - 01.2020
Car Electronics Installer
Best Buy
01.2018 - 03.2019
Home Theater Sales
Best Buy
09.2017 - 08.2018
Certified Personal Trainer
Self-employed
11.2014 - 11.2019
Email Support Specialist
Bluehost
04.2014 - 05.2016
High School Diploma -
Provo High School
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