LAYNA PENDLETON
Palatka
Summary
Accomplished educator and support specialist, adept in technology integration and multicultural awareness, with a proven track record at Kelly Services for enhancing student learning and streamlining captioning processes. Excelled in conflict resolution and fostering inclusive environments, significantly impacting educational outcomes and customer satisfaction.
Offering solid foundation in client relations and communication, eager to learn and develop in professional sales environment. Contributes quick learning aptitude and adaptability, essential for mastering sales strategies and CRM tools. Ready to use and develop skills in networking and an event coordinating role.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Beck Automotive Group
06.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Substitute Teacher, K-12
Kelly Services
09.2022 - 05.2024
- Provided differentiated instruction to meet the diverse needs of students in grade levels K-12
- Developed positive relationships with students, staff, parents and other stakeholders
- Demonstrated strong classroom management techniques to ensure a safe learning environment
- Utilized effective communication skills when working with colleagues, administrators and families
- Managed classroom environment, helping students learn in absence of regular teachers
Captioning Assistant
Captel Service Specialists
09.2020 - 09.2022
- Performed quality assurance checks during each step of the captioning process to guarantee accuracy
- Utilized state-of-the-art software to ensure accuracy of captioning and synchronization with video content
- Accurately transcribed audio recordings to create captions for calls
- Analyzed feedback from customers to identify areas where improvements could be made within the workflow processes
- Operated real-time captioning equipment to produce transcripts of live events for hearing-impaired audience members
- Accurately interpreted speech from multiple speakers
Cashier
Lowe's Home Improvement
10.2019 - 09.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
Education
Bachelor of Arts (B.A.) - Interdisciplinary Studies, Event Management
University of Central Florida
Orlando, FL12.2022
Skills
- Multicultural awareness
- Conflict resolution
- Technology integration
- Behavior management
- Multitasking and Organization
- Adaptability and Flexibility
- Event Management
- Persuasive communication
- Strategic planning
- Community networking
- Online marketing
Experience in planning/managing events
Worked with teams to plan events such as high school proms, triathlons, and parades.
Timeline
Sales Consultant
Beck Automotive Group
06.2024 - Current
Substitute Teacher, K-12
Kelly Services
09.2022 - 05.2024
Captioning Assistant
Captel Service Specialists
09.2020 - 09.2022
Cashier
Lowe's Home Improvement
10.2019 - 09.2020
Bachelor of Arts (B.A.) - Interdisciplinary Studies, Event Management
University of Central Florida
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