Rene Lopez
Las Vegas
Summary
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
32
32
years of professional experience
Work History
Lead Server
Chayo Mexican Kitchen & Tequila Bar
03.2021 - 01.2025
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team's efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Server
Anthem Country Club
01.2018 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lead Server
Mon Ami Gabi
08.2014 - 12.2017
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Banquet Server
Peninsula Beverly Hills
05.2012 - 07.2014
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Floor Manager
La Cocina Bar & Grill
03.2009 - 07.2014
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
Front of House Server
Delmonico Steakhouse
12.2005 - 01.2009
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
Server
Cheesecake Factory Inc
11.2004 - 12.2005
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Assistant Manager
La Cocina Bar & Grill
02.1993 - 08.2004
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
Skills
- Problem-Solving
- Teamwork and Collaboration
- Upselling Techniques
- Customer Service
- POS Systems
- High-Volume Dining
- POS Systems
- High-Volume Dining
- Attention to Detail
- Positive and Friendly Attitude
Contact
Las Vegas, NV 89147
Timeline
Lead Server
Chayo Mexican Kitchen & Tequila Bar
03.2021 - 01.2025
Server
Anthem Country Club
01.2018 - 03.2020
Lead Server
Mon Ami Gabi
08.2014 - 12.2017
Banquet Server
Peninsula Beverly Hills
05.2012 - 07.2014
Floor Manager
La Cocina Bar & Grill
03.2009 - 07.2014
Front of House Server
Delmonico Steakhouse
12.2005 - 01.2009
Server
Cheesecake Factory Inc
11.2004 - 12.2005
Server/Assistant Manager
La Cocina Bar & Grill
02.1993 - 08.2004
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