Kelly Golden
Operations Support Project Manager
Phoenix,AZ
Summary
Resourceful Project Manager with 5+ years of expertise in organizing business operations, process improvement and resource management to achieve smooth throughput. Experienced in applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying potential obstacles and providing proactive solutions.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Operations Support Project Manager
Banner Health
Phoenix, AZ
02.2021 - Current
- Act as liaison between 10+ Banner facilities, external and internal transfer centers, and logistics resource management team to validate data and ascertain potential system-wide opportunities to enhance throughput and establish better patient care
- Track and verify bed availability in East Valley facilities to ensure federal and state reporting is accurate
- Developed and updated standardized data grid to analyze facility throughput measures such as bed availability and turnover, nursing ratios, expected discharges, and waiting patients during disease surges to ensure safest and most efficient facility processes
- Participated in new computer system updates including testing, implementation and training
Lead Surgical Analyst
Horizon Eye Specialists and LASIK Center
Phoenix, AZ
02.2019 - 02.2020
- Implemented new efficiency process which enabled team to work four weeks ahead
- Routinely managed caseload of over 300 surgeries per month for four different surgeons working out of three separate surgery centers
- Optimized over 1500 patient surgical outcomes through data mining and analysis to ensure best post-operative outcomes
- Responsible for monitoring doctors’ surgical schedules and verifying surgical objectives
- Calculated and selected cataract lens options on the doctors’ behalf
Clinic Manager
Horizon Eye Specialists and LASIK Center
Phoenix, AZ
02.2018 - 01.2019
- Implemented new clinic goals to increase efficiency and sales through improved procedures and employee training
- Initiated independent decision-making regarding budget, staffing, scheduling, and clinic flow
- Supervised multiple departments (up to 10 individuals)
- Negotiated lower spending on office and clinic materials, saving upward of $1,500 every month
- Increased total revenue by over 5% from previous year
- Initiated cross-training programs to improve departmental communication and teamwork
Senior Certified Technician, Logistics Coordinator
Horizon Eye Specialists And LASIK Center
Phoenix, AZ
07.2013 - 01.2018
- Reviewed and implemented clinic flow techniques for improved performance
- Conducted time studies, scheduling observations, and data collection to determine new productivity standards
- Presented detailed reports to management and clinic owners
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
- Maintained inventory of medical supplies and tools to address needs of patients
Sales and Marketing Specialist
Saratoga Capital Management, LLC
Goodyear, AZ
04.2013 - 07.2013
- Created, built, and maintained relationships with brokerage firms throughout the West Coast and Midwest
- Collaborated with financial advisors to aid investors in allocation projects
- Launched new training materials for incoming associates
Insurance Follow-Up Assistant
Franciscan Medical Group
Tacoma, WA
06.2008 - 04.2013
- Acted as liaison between multiple billing departments, 5 hospitals, and over 140 clinics
- Implemented a new filing and organization system utilized company wide
- Carried out day-to-day duties accurately and efficiently
- Received honorary Excellence award twice from two separate departments
Private Tutor
Self-Employed
Federal Way, WA
08.2006 - 04.2013
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Used positive reinforcement, repetition and review to help students master challenging material
- Generated individualized learning material and provided feedback to students to aid in subject comprehension
- Designed and operated a two week summer course aimed at preparing students for upcoming school years and developing their skills for standardized testing
Data Manager
National Board For Professional Teaching Standards
Federal Way, WA
07.2007 - 08.2008
- Developed and maintained comprehensive filing system
- Helped guide assessors with daily steady work flow
- Responsible for equipping work stations and assessors with supplies necessary for efficiently completing tasks
Education
MBA - Business Administration
Purdue Global University
Davenport, Iowa 10.2018 - 09.2020
Bachelor of Arts - Mass Communication
Saint Mary's College
Notre Dame, IN 08.2008 - 05.2012
Skills
- Budgeting and Forecasting
- Purchasing and Procurement
- Strategy Implementation
- Workforce Scheduling
- Systems Implementations
- Training Junior Team Members
- Logistics Process Improvement
- Detail orientated and highly organized
- Data management, mining, and analysis
- Verbal and Written Communication
- Manager support
- Project manager supervision
- Project Management
- Procedure development
- Multitasking Abilities
- Planning and Coordination
- Statistic analysis
- Data Entry
- Excellent Communication
- Dependable and Responsible
- Staff Management
- Strategic planning
- Business Development
- Coaching and mentoring
- Business administration
- Individualized instruction
- Writing assessments
- Technical Writing
- Manual refractions
- Chart documentation
- Appointment Scheduling
- Organization and Time Management
- Surgical care
- Amsler grid testing
- Ophthalmic equipment expertise
- Visual prescreening
- Medical history documentation
- Customer service abilities
- Training and Development
- Color vision assessment
- Equipment calibration
- Active Listening
- Physician support
- Attention to Detail
- Critical Thinking
- Physiology expertise
- EHR expertise
- Tonometry experience
- Drug inventory management
- Multidisciplinary team collaboration
- Patient flow
- Hiring and recruitment
- Patient education and counseling
- Profit improvements
- Inventory and restocking
Timeline
Operations Support Project Manager
Banner Health
02.2021 - Current
Lead Surgical Analyst
Horizon Eye Specialists and LASIK Center
02.2019 - 02.2020
MBA - Business Administration
Purdue Global University
10.2018 - 09.2020
Clinic Manager
Horizon Eye Specialists and LASIK Center
02.2018 - 01.2019
Senior Certified Technician, Logistics Coordinator
Horizon Eye Specialists And LASIK Center
07.2013 - 01.2018
Sales and Marketing Specialist
Saratoga Capital Management, LLC
04.2013 - 07.2013
Bachelor of Arts - Mass Communication
Saint Mary's College
08.2008 - 05.2012
Insurance Follow-Up Assistant
Franciscan Medical Group
06.2008 - 04.2013
Data Manager
National Board For Professional Teaching Standards
07.2007 - 08.2008
Private Tutor
Self-Employed
08.2006 - 04.2013
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