Summary
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Cortes

Las Vegas

Summary

Dynamic professional with proven expertise in data entry and customer support, exemplified during tenure at Quality Health Partners. Excelled in maintaining data confidentiality and enhancing customer satisfaction. Demonstrated flexibility and exceptional organizational skills, achieving a significant reduction in call handling time. Skilled in scheduling and adept at managing high call volumes, ensuring efficient and quality interactions.

Looking to transition into new field, leveraging skills developed in fast-paced, detail-focused environment. Demonstrated ability to manage large volumes of data with precision and efficiency. Prepared to bring these transferrable skills to new and dynamic role.

Work History

Data Entry Administrator

Quality Health Partners
  • Maintained high levels of data confidentiality, adhering to strict security protocols and work with doctors
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.

Secretary

Carlos Garcia Jr. Owner/Insurance ProfessionalsLLC
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.

Member Engagement Specialist

Intouch Medical Marketing
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Las Vegas High School

Skills

  • Data entry
  • Scheduling
  • Flexible schedule
  • Scheduling and calendar management
  • Customer satisfaction evaluation
  • Call center experience
  • Answering questions

Languages

Spanish
Elementary

Timeline

Data Entry Administrator

Quality Health Partners

Secretary

Carlos Garcia Jr. Owner/Insurance ProfessionalsLLC

Member Engagement Specialist

Intouch Medical Marketing

Las Vegas High School
Vanessa Cortes