Josephine DeGracia
G.
City of Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant to Directors
Blue Shield Of California (BSCA)
San Francisco, CA
03.2022 - 03.2022
- Provided support to four directors and their direct reports for over 50 teammates.
- Executed record filing system to improve document organization and management.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Leveraged accounting software to manage expenses and keep track of finances.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled conference rooms, for four directors, prepared agendas and maintained calendars to prepare for meetings and events.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Monitored company inventory to keep stock levels and databases updated
- Exceeded goals through effective task prioritization and great work ethic
- Used coordination and planning skills to achieve results according to schedule
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
- Identified issues, analyzed information and provided solutions to problems
Business Manager II
Sam's Club ECommerce
San Bruno, CA
02.2012 - 03.2015
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Supported business management projects by monitoring and tracking risks, issues and action items, with cost savings of $1.5 million.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
Associate Business Manager
Walmart Global ECommerce
San Bruno, CA
03.2012 - 03.2015
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Developed and implemented innovative internal and external programs and revenue generation techniques. Acquired over 10 million syndicated product reviews in less than 2 years.
- Researched industry and marketplace trends to enhance sales techniques and meet vendor needs. Increased furniture sales by $5 million.
- Communicated with vendors positively with particular attention to problem resolution. Acquired numerous enterprise-level company product reviews.
- Scheduled meetings with supervisors to identify business obstacles, establish goals and tailor programs to individual markets.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
Executive Assistant to Senior Vice President
Walmart.com
San Bruno, United States
07.2009 - 02.2012
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Supported 150 business associate and hospitality needs of corporate partners and staff during meetings and company events.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Developed and maintained automated alert systems for important deadlines.
- Created expense reports, budgets and filing systems for management team.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events for up 2000 employees and worked on ad hoc projects.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Bachelor of Science - Business Management
University of Phoenix
San Jose, CA 09.1998 - 06.2002
Skills
Office administration
undefinedAccomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Timeline
Administrative Assistant to Directors
Blue Shield Of California (BSCA)
03.2022 - 03.2022
Associate Business Manager
Walmart Global ECommerce
03.2012 - 03.2015
Business Manager II
Sam's Club ECommerce
02.2012 - 03.2015
Executive Assistant to Senior Vice President
Walmart.com
07.2009 - 02.2012
Bachelor of Science - Business Management
University of Phoenix
09.1998 - 06.2002
Similar Profiles
Maria Del Rosario ColeMaria Del Rosario Cole
Implementation Manager, Consultant at California Physicians Services - Blue Shield of CaliforniaImplementation Manager, Consultant at California Physicians Services - Blue Shield of California
Tony CannonTony Cannon
Incident/ Problem Manager at Blue Shield of CaliforniaIncident/ Problem Manager at Blue Shield of California
Charlene GrijalvaCharlene Grijalva
Premier Priority Customer Service Concierge at Blue Shield of CaliforniaPremier Priority Customer Service Concierge at Blue Shield of California