Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Josephine DeGracia

G.
City of Los Angeles,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Administrative Assistant to Directors

Blue Shield Of California (BSCA)
San Francisco, CA
03.2022 - 03.2022
  • Provided support to four directors and their direct reports for over 50 teammates.
  • Executed record filing system to improve document organization and management.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Scheduled office meetings and client appointments for staff teams.
  • Scheduled conference rooms, for four directors, prepared agendas and maintained calendars to prepare for meetings and events.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Monitored company inventory to keep stock levels and databases updated
  • Exceeded goals through effective task prioritization and great work ethic
  • Used coordination and planning skills to achieve results according to schedule
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Resolved problems, improved operations and provided exceptional service
  • Identified issues, analyzed information and provided solutions to problems

Business Manager II

Sam's Club ECommerce
San Bruno, CA
02.2012 - 03.2015
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Supported business management projects by monitoring and tracking risks, issues and action items, with cost savings of $1.5 million.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.

Associate Business Manager

Walmart Global ECommerce
San Bruno, CA
03.2012 - 03.2015
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Developed and implemented innovative internal and external programs and revenue generation techniques. Acquired over 10 million syndicated product reviews in less than 2 years.
  • Researched industry and marketplace trends to enhance sales techniques and meet vendor needs. Increased furniture sales by $5 million.
  • Communicated with vendors positively with particular attention to problem resolution. Acquired numerous enterprise-level company product reviews.
  • Scheduled meetings with supervisors to identify business obstacles, establish goals and tailor programs to individual markets.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.

Executive Assistant to Senior Vice President

Walmart.com
San Bruno, United States
07.2009 - 02.2012
  • Used advanced software to prepare documents, reports and presentations.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.
  • Supported 150 business associate and hospitality needs of corporate partners and staff during meetings and company events.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Developed and maintained automated alert systems for important deadlines.
  • Created expense reports, budgets and filing systems for management team.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Coordinated events for up 2000 employees and worked on ad hoc projects.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Screened personal and business calls and directed to appropriate party.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Education

Bachelor of Science - Business Management

University of Phoenix
San Jose, CA
09.1998 - 06.2002

Skills

Office administration

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Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

Timeline

Administrative Assistant to Directors

Blue Shield Of California (BSCA)
03.2022 - 03.2022

Associate Business Manager

Walmart Global ECommerce
03.2012 - 03.2015

Business Manager II

Sam's Club ECommerce
02.2012 - 03.2015

Executive Assistant to Senior Vice President

Walmart.com
07.2009 - 02.2012

Bachelor of Science - Business Management

University of Phoenix
09.1998 - 06.2002
Josephine DeGraciaG.