Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant to Directors
Blue Shield Of California (BSCA)
San Francisco, CA
03.2022 - 03.2022
Provided support to four directors and their direct reports for over 50 teammates.
Executed record filing system to improve document organization and management.
Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Leveraged accounting software to manage expenses and keep track of finances.
Set up conference rooms, technology and materials to facilitate meetings.
Scheduled office meetings and client appointments for staff teams.
Scheduled conference rooms, for four directors, prepared agendas and maintained calendars to prepare for meetings and events.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Demonstrated respect, friendliness and willingness to help wherever needed
Monitored company inventory to keep stock levels and databases updated
Exceeded goals through effective task prioritization and great work ethic
Used coordination and planning skills to achieve results according to schedule
Offered friendly and efficient service to customers, handled challenging situations with ease
Learned new skills and applied to daily tasks to improve efficiency and productivity
Resolved problems, improved operations and provided exceptional service
Identified issues, analyzed information and provided solutions to problems
Business Manager II
Sam's Club ECommerce
San Bruno, CA
02.2012 - 03.2015
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Supported business management projects by monitoring and tracking risks, issues and action items, with cost savings of $1.5 million.
Brought in new business connections and revenue generation opportunities by improving networking strategies.
Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
Oversaw and improved deliveries through proactive coordination of daily operations.
Communicated with customers and vendors positively with particular attention to problem resolution.
Developed initial sales roadmaps and market strategies to promote successful product launches.
Associate Business Manager
Walmart Global ECommerce
San Bruno, CA
03.2012 - 03.2015
Oversaw and improved deliveries through proactive coordination of daily operations.
Developed and implemented innovative internal and external programs and revenue generation techniques. Acquired over 10 million syndicated product reviews in less than 2 years.
Researched industry and marketplace trends to enhance sales techniques and meet vendor needs. Increased furniture sales by $5 million.
Communicated with vendors positively with particular attention to problem resolution. Acquired numerous enterprise-level company product reviews.
Scheduled meetings with supervisors to identify business obstacles, establish goals and tailor programs to individual markets.
Brought in new business connections and revenue generation opportunities by improving networking strategies.
Executive Assistant to Senior Vice President
Walmart.com
San Bruno, United States
07.2009 - 02.2012
Used advanced software to prepare documents, reports and presentations.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Screened calls and emails and responded accordingly to support executive correspondence.
Facilitated training and onboarding for incoming office staff.
Supported 150 business associate and hospitality needs of corporate partners and staff during meetings and company events.
Processed travel expenses and reimbursements for executive team and senior management group.
Organized and coordinated conferences and monthly meetings.
Developed and maintained automated alert systems for important deadlines.
Created expense reports, budgets and filing systems for management team.
Volunteered to help with special projects of varying degrees of complexity.
Worked with senior management to initiate new projects and assist in various processes.
Coordinated events for up 2000 employees and worked on ad hoc projects.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Screened personal and business calls and directed to appropriate party.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Bachelor of Science - Business Management
University of Phoenix
San Jose, CA
09.1998 - 06.2002
Skills
Office administration
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Accomplishments
Awarded "Employee of the Month" for delivering outstanding administrative support.
Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Timeline
Administrative Assistant to Directors
Blue Shield Of California (BSCA)
03.2022 - 03.2022
Associate Business Manager
Walmart Global ECommerce
03.2012 - 03.2015
Business Manager II
Sam's Club ECommerce
02.2012 - 03.2015
Executive Assistant to Senior Vice President
Walmart.com
07.2009 - 02.2012
Bachelor of Science - Business Management
University of Phoenix
09.1998 - 06.2002
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