Tara Gordon
Cincinnati
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Charter Communications, Spectrum
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Produce/Meat,3rd shift Stock
Walmart
10.2020 - 10.2021
- Restock Produce, unload deliveries, Restock Grocery Products, Unload delivery trucks
- Expedited restocking process by efficiently unloading deliveries and promptly placing items in their designated locations.
- Enabled smooth shift transitions through clear communication with incoming team members regarding task progress and outstanding responsibilities at shift end.
- Contributed to a seamless shopping experience for customers with well-organized displays and accessible products.
Customer Service Representative, Administrative Assistant
RDI Latonia
04.2019 - 10.2020
- Customer Support, Account Handling, Attendance, Office Ordering, Client Scheduling, New Hire Orientation Preparations
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative-401k Representative
Fidelity Investments
10.2018 - 03.2019
- Customer Support, Customer Investment Options, Customer Contributions
Customer Service Representative - Vision Insurance
Luxottica North Retail
06.2015 - 08.2018
- Member Benefits, Provider Payments and Credentialing, Customer Support
Customer Service Representative - Vision Insurance
Insight Global
09.2014 - 06.2015
- Member Benefits, Provider Payments and Credentialing, Customer Support
Education
Cincinnati State
01.2010
Withrow High School
06.1992
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
Timeline
Customer Care Representative
Charter Communications, Spectrum
10.2021 - Current
Produce/Meat,3rd shift Stock
Walmart
10.2020 - 10.2021
Customer Service Representative, Administrative Assistant
RDI Latonia
04.2019 - 10.2020
Customer Service Representative-401k Representative
Fidelity Investments
10.2018 - 03.2019
Customer Service Representative - Vision Insurance
Luxottica North Retail
06.2015 - 08.2018
Customer Service Representative - Vision Insurance
Insight Global
09.2014 - 06.2015
Cincinnati State
Withrow High School
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