Heather Hodges
Dual Credit & Outreach Coordinator
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Dual Credit & Outreach Coordinator
Angelo State University
08.2022 - Current
- Maintained open lines of communication between partner schools, parents, and students
- Registered over 4,000 students each semester
- Provided advising sercives to all dual credit students spanning multiple academic disciplines.
- Coordinated campus tours and activities for K-8th student groups of up to 150 at a time.
- Communicated with multiple departments on campus to foster interdepartmental relations and expand course offerings.
- Hired, trained, and supervised student workers in various responsibilities.
- Gave recruitment presentations at multiple partner schools to increase program presence and enrollment.
- Assisted in multiple university admission events to provide a better customer experience.
- Maintained the Dual Credit website pages with new information as necessary.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
SECRETARY
ANGELO STATE UNIVERSITY
03.2022 - 08.2022
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
SHIFT LEAD
STARBUCKS COFFEE CO.
03.2021 - 03.2022
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Completed store opening and closing procedures and balanced tills.
Education
Master of Arts - Administrative Leadership
Angelo State University
San Angelo12.2023
BA in MASS MEDIA -
ANGELO STATE UNIVERSITY
12.2020
Skills
- Continuous Improvement
- Event Coordination
- Public Speaking
- Relationship Building
- Time Management
- Creative Problem Solving
- Excellent customer service
- Adaptability and Dependability
Accomplishments
- June 2023
- September 2023
RAM Star Staff Awards
Affiliations
Phi Kappa Phi Honor Society
References
References available upon request.
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