Stacy Croft, PMP
Portland,OR
Summary
Results-oriented professional with a proven track record in driving client satisfaction and achieving project goals. Leveraging strong interpersonal skills and a passion for continuous improvement, exceling in fostering collaborative team environments and delivering exceptional outcomes. Expertise in project management, relationship building, and strategic thinking, to effectively navigate complex challenges and drive growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director, Program Management, GTM Operations
Transfr
07.2023 - Current
- Provided leadership and guidance to project managers and teams, fostering a collaborative and high-performing work environment.
- Developed and implemented scalable processes and tools to streamline GTM operations and sales enablement, improving efficiency.
- Managed a portfolio of complex programs and projects, driving alignment across multiple stakeholders and ensuring on-time delivery of critical milestones.
- Responsible for finding new ways to constantly evolve training for existing employees that need documentation and guidance on new policy, procedures, and processes as new systems are introduced into our ecosystem.
Senior Program Manager
Transfr
07.2022 - 07.2023
- Collaborated with all GTM teams to implement overall Program Design strategy with a focus on improving utilization, adoption and job placement.
- Managed GTM project management team, ensured all projects and tasks are on track and meeting the business needs and priorities
- Developed and implemented strategic roadmaps to align program goals with organizational objectives, ensuring maximum impact and stakeholder buy-in
Program Manager
Transfr
01.2022 - 09.2022
- Developed and executed comprehensive project plans, timelines, and budgets for multiple programs simultaneously
- Implemented and maintained program management tools and processes to streamline workflows and improve project efficiency
- Provided regular progress reports and updates to senior management to monitor program performance and ensure alignment with strategic goals
Director Of Program Operations
Move This World
09.2020 - 01.2022
- Managed team of Program Managers, Content, and Interns to drive engagement, strong user adoption, and provide proactive support during the entire customer lifecycle.
- Collaborated with Sales and Marketing to improve product, cultivate feedback, customer stories and overall voice of the customer.
- Created and implemented a Customer Support process and help desk to manage all partner support and implementation needs, troubleshooting, and consultation.
Customer Success Manager
Alma
02.2020 - 09.2020
- Responsible for the onboarding of our district partners throughout the United States. This includes system set-up, training for all users, best practices, and management of integrations and data migration.
- Ensured customer's loyalty and satisfaction for retention, as well as establish district communication strategy to uncover needs and resolve issues.
Senior Program Manager
K12
06.2014 - 02.2020
- Responsible for overall client lifecycle and program success for strategic school and district parters
- Coordinated and managed several large projects, PMP certified
- Clearly defined expectations for internal and external processes to improve customer experience and internal collaboration between cross- functional departments
Senior Manager Client Services
Fuel Education LLC
07.2013 - 06.2014
- Establish and build strong relationship with clients and act as primary support for all training, technical, and consulting needs.
- Provide ongoing support and coordination of services to strategic accounts
- Met regularly with clients to ensure customer satisfaction and potential growth opportunities. Develop customer engagement plan in order to identify client needs or growth opportunities.
Client Services Manager
Fuel Education LLC
07.2011 - 07.2013
- Onboarded and provided ongoing support to help school districts implement online opportunities for their students.
- Established and built strong relationship with clients and acted as primary support for all training, technical, and consulting needs.
- Participated in face to face symposiums and work closely with the sales team with pre-sales support
- Met regularly with clients to ensure customer satisfaction and potential growth opportunities
Education
Master of Education (M.Ed.) - Curriculum And Instruction
University of Phoenix
12-2009
Bachelor of Arts (B.A.) - Education
Pacific Lutheran University
Tacoma, WA12-2000
Skills
- Customer Service
- Transformation
- Program and Project Management
- Process Improvement
- Professional Development
- Training and Presentation
- CRM and PMIS Experience
- Leadership
Certification
Project Manager Professional PMI International September 2018
Timeline
Director, Program Management, GTM Operations
Transfr
07.2023 - Current
Senior Program Manager
Transfr
07.2022 - 07.2023
Program Manager
Transfr
01.2022 - 09.2022
Director Of Program Operations
Move This World
09.2020 - 01.2022
Customer Success Manager
Alma
02.2020 - 09.2020
Senior Program Manager
K12
06.2014 - 02.2020
Senior Manager Client Services
Fuel Education LLC
07.2013 - 06.2014
Client Services Manager
Fuel Education LLC
07.2011 - 07.2013
Master of Education (M.Ed.) - Curriculum And Instruction
University of Phoenix
Bachelor of Arts (B.A.) - Education
Pacific Lutheran University
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