TABATHA WEST
Family Resources Coordinator
Chicago,IL
Summary
To contribute to an organization that makes a difference in the lives of others, while growing professionally in the human services field. Organized Project Coordinator offers over 20 years industry experience and leadership skills. Committed to close customer collaboration for optimal expectation management and partnership cultivation. Determined, reliable and dedicated to team success.
Overview
24
24
years of professional experience
Work History
Teen Parent Project Coordinator/Family Resources Coordinator
Illinois Action for Children
Chicago, IL
04.2012 - Current
- Facilitate Outreach Table events with agency partners
- Serve as back up Supervisor to other teams when needed
- Assist with processing Child Care Assistance Program paperwork to ensure compliance
- Provide one on one support to Teen Parents and their Guardians or Parents
- Mentor and cross train CCAP staff on internal and external departmental functions
- Organize and facilitate Teen Focus Groups , Resource fairs and other events
- Service Clients and Providers in person at IAFC Walk-in service locations and over the telephone
- Provide Professional Customer service face to face and over the phone
- Facilitate What is CCAP Trainings to CCAP Providers and other community Professionals.
Family Resources Specialist
Illinois Action for Children
Chicago, IL
05.2001 - 04.2012
- Assess and determine Parent and Provider eligibility for the Childcare Assistance Program
- Handle high volume of incoming calls
- Educate Parents and Providers on IDHS Childcare Assistance Program policies and procedures
- Provide excellent customer service to Parents and Providers over the phone and in person.
Cash Office Administrator/Front Line Supervisor
TJ Maxx
Chicago, IL
05.1998 - 05.2001
- Manage store revenue daily and balance cash on hand
- Supervise floor staff and assure quality store operation
- Train new staff and serve as backup to store managers
Education
Bachelor of Arts - Psychology
Chicago State University
Associates - General Studies
Malcolm X College
Advanced Certificate in Child Development - undefined
Pre School Education
Practicum in Preschool Education - undefined
The Carol Robertson Center for Learning
Skills
Microsoft Office
Presentation ability
Project Management
Affiliations
Chicago Children's Advocacy Center Advisory Council Member since 2018.
Spoken Word Poet
My most enjoyed hobby is Spoken Word Poetry. I enjoy performing Spoken Word Poetry throughout Chicago and Atlanta.
Timeline
Teen Parent Project Coordinator/Family Resources Coordinator
Illinois Action for Children
04.2012 - Current
Family Resources Specialist
Illinois Action for Children
05.2001 - 04.2012
Cash Office Administrator/Front Line Supervisor
TJ Maxx
05.1998 - 05.2001
Bachelor of Arts - Psychology
Chicago State University
Associates - General Studies
Malcolm X College
Advanced Certificate in Child Development - undefined
Pre School Education
Practicum in Preschool Education - undefined
The Carol Robertson Center for Learning