Summary
Overview
Work History
Education
Skills
Timeline
Generic

MONICA SALAZAR CAREY

Deltona

Summary

Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations. Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.

Overview

11
11
years of professional experience

Work History

Selling Business Manager

Dillards
04.2024 - 09.2024
  • Responsible for growing the business brand Estee Lauder through positive customer interactions
  • Finding the right cosmetic products from skin care to makeup essentials
  • Meeting monthly sales goals and exceeding with pre-sales with free gift with purchase promotions
  • Building a loyal clientele for Estee Lauder cosmetics by offering a 5 star service by greeting all customers, offering free services such as makeup shade matching, and skin care demonstrations on the client
  • Leading by example with meeting and exceeding personal sales, and opening Dillard's new credit line accounts
  • Consistently achieve sales goals-daily, weekly, monthly and annually
  • Maintained current merchandising, presentation, cleanliness, and organization of the Estee Lauder cosmetic counter
  • Responsible for opening and closing registers and overlooking other cosmetic counters like Clinique and Lancome and selling their products, and current promotions in their absence

Store Manager

Sleep Number
02.2015 - 09.2023
  • Led team by example to maintain focus on performance and achieving targets
  • Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
  • Scheduled staff shifts, vacations, and time off requests fairly and efficiently
  • Directed merchandising strategy to create eye-catching displays and increase revenue
  • Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
  • Balanced tills at end of shifts and made daily bank deposits
  • Maintained high store standards in merchandising, security and visual presentation
  • Managed inventory audits, financial reconciliations and sales reporting
  • Oversaw employee recruiting, onboarding and training on store procedures
  • Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
  • Oversaw cash handling procedures, including register reconciliation at end of each shift
  • Handled customer complaints professionally and resolved issues promptly
  • Mentored employees in best practices for customer service excellence
  • Established welcoming atmosphere by providing excellent customer service at all times
  • Maintained clean, safe, and organized store environment for customers and employees
  • Hired trained, and supervised employees while promoting positive work environment
  • Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
  • Organized regular inventory counts to keep records accurate and identify supply needs or loss points

Sales Consultant

Havert'ys Furniture
02.2014 - 02.2015
  • Described product to customers to accurately explain details and care of merchandise
  • Maintained strong relationships with existing customers to ensure repeat business
  • Participated in regular sales meetings and presented progress reports on assigned territory
  • Continuously updated product knowledge by attending training sessions or workshops
  • Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
  • Generated leads for new sales through telephone and email contact with customers
  • Met sales quotas by utilizing upselling opportunities
  • Greeted customers and asked questions to assess needs

Education

Bachelor of Arts (B.A.) - Spanish

Western Michigan University
Kalamazoo, Michigan

Skills

  • Employee Scheduling
  • Inventory Management
  • KPI Tracking
  • Sales Tracking
  • Team Leadership
  • Recruiting and Hiring
  • Coaching and Mentoring
  • Customer Service
  • Employee Management
  • Staff Training
  • Relationship Building
  • Delegating Work

Timeline

Selling Business Manager

Dillards
04.2024 - 09.2024

Store Manager

Sleep Number
02.2015 - 09.2023

Sales Consultant

Havert'ys Furniture
02.2014 - 02.2015

Bachelor of Arts (B.A.) - Spanish

Western Michigan University

Similar Profiles

CREATE PROFILE
MONICA SALAZAR CAREY