Eternity Halek
Winnipeg,MB
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
9
9
years of professional experience
Work History
Policy Change Assistant
Canada Life
03.2023 - Current
- Handling correspondence from Client Service Representatives
- Assembling and mailing out client contracts and advisor intelligence
- Practicing and implementing privacy procedures to ensure confidentiality
- Coordinating with Client Service Representatives to ensure information is sent out in a timely matter
- Uploading client policies into our programs to establish renewals of policies
- Reviewing email correspondence in Living Benefits email queue, Indexing and triaging emails from Living Benefits queue and implementing proper procedures
Help Desk Agent
Rapid RTC/Keyloop
05.2022 - 03.2023
- Oversee employee operations to guarantee customer satisfaction
- Provided insight to agents with questions regarding customer queries
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
Online receptionist
Rapid RTC/Keyloop
07.2020 - 03.2023
- Handling questions in a timely matter to create a good customer experience with our establishment
- Reviewing customer inquiries and ensuring they are sent to the correct department
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Data Entry Specialist
Telesolutions Communications
06.2017 - 10.2019
- Managed chargebacks against the company
- Aided in bookkeeping and filing
- Conducted daily checks of accounts to ensure funds
- Utilized Excel to record accounts
Inbound Customer Service representative
Telesolutions Communications
05.2017 - 06.2017
- Handled inbound customer calls
- Assisted customers with cancellations and processing refunds
- Provided an excellent customer experience
Veterinary receptionist
Craig Street Cats
10.2016 - 04.2017
- Assisted with managing volunteers
- Answering phones
- Aided with veterinary check up's
- Practiced quarantine methods for shelter safety
- Administered prescription food and medication
Sales Associate/Keyholder
Bentley Leathers
10.2015 - 09.2016
- Handling cash and card transactions
- Assisting with finding products that suited the customer
- Organizing in-coming and current stock
- Following proper opening and closing procedures
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Popeyes Chicken
08.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Diploma - Veterinary Technology
Robertson College
Winnipeg, MB01.2016
High School Diploma -
Eastdale Seconday School
Welland, ON06.2014
Skills
- Manager
- Quick learner
- Team work
- Ambitious
- Attention to detail
- Proficient in Microsoft, Excel, Onbase, Workspace, and Powerpoint
- Data Entry
- Office Equipment Troubleshooting
- Mail Distribution
- Meeting Support
- Administrative Tasks
References
- Pamela Keith, Telesolutions Communications, (204)-880-3185 / Pambogsm@gmail.com
- Sebastien Pelletier, Client Service Representative, Canada Life, (204)-926-5056 / Sebastien.pelletier@Canadalife.com
- Lynne Cantor, Family Friend, (204)-228-2345
Languages
American Sign Language
Limited Working
Timeline
Policy Change Assistant
Canada Life
03.2023 - Current
Help Desk Agent
Rapid RTC/Keyloop
05.2022 - 03.2023
Online receptionist
Rapid RTC/Keyloop
07.2020 - 03.2023
Data Entry Specialist
Telesolutions Communications
06.2017 - 10.2019
Inbound Customer Service representative
Telesolutions Communications
05.2017 - 06.2017
Veterinary receptionist
Craig Street Cats
10.2016 - 04.2017
Sales Associate/Keyholder
Bentley Leathers
10.2015 - 09.2016
Cashier
Popeyes Chicken
08.2014 - 03.2015
Diploma - Veterinary Technology
Robertson College
High School Diploma -
Eastdale Seconday School
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