Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Cynthia Aghasi

Turlock,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in all fields related to working with individuals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Labor Ready
Turlock, CA
07.2011 - 03.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Dispatcher

Stanislaus American Relay
Turlock, CA
06.2006 - 05.2011
  • Directed dispatching, routing and tracking of many fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over hundreds daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Evaluated and adjusted over multiple routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Sent out various drivers to assist 10+ hourly callers based on locations, needs and worker availability.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Inventory Specialist

Hallmark Corp.
Turlock, CA
02.2004 - 05.2006
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.

Education

Bachelor of Science - Social Sciences

California State University - Chico
Chico, CA

Associate of Science - Child Development

Modesto Junior College
Modesto, CA
07.2021

Skills

  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Needs Assessment
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Call Transfers
  • Information Inputting
  • Teller Transactions
  • Dispatching Workers

Timeline

Customer Service Representative

Labor Ready
07.2011 - 03.2016

Dispatcher

Stanislaus American Relay
06.2006 - 05.2011

Inventory Specialist

Hallmark Corp.
02.2004 - 05.2006

Bachelor of Science - Social Sciences

California State University - Chico

Associate of Science - Child Development

Modesto Junior College

Similar Profiles

CREATE PROFILE
Cynthia Aghasi