Microsoft Office
Dolores Gardner
Sales Specialist
Las Vegas,NV
Summary
Hardworking enthusiastic employee looking to showcase my work ethic and exceptional customer service. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Service Executive
Royal Pacific Of Las Vegas
Las Vegas, United States
08.2021 - Current
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
Project Manager
Eco Pro Planet
Las Vegas, NV
02.2017 - 08.2021
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed construction schedules to achieve adequate project labor coverage.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Assistant Store Manager
Gymboree Outlet
Las Vegas, NV
04.2010 - 06.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
No Degree - Business Administration And Management
College of Southern Nevada
Las Vegas, NV 05.2001 -
Skills
Strong Communication and Interpersonal Skills
Exceeding Customer Expectations
Exceptional customer service
Sales expertise
Complaint resolution
Payment management
Product and service sales
Shipping coordination
Account management
Excellent Communication
Written Communication
Customer Relationship Management(CRM)
Inventory Management
Timeline
Customer Service Executive
Royal Pacific Of Las Vegas
08.2021 - Current
Project Manager
Eco Pro Planet
02.2017 - 08.2021
Assistant Store Manager
Gymboree Outlet
04.2010 - 06.2018
No Degree - Business Administration And Management
College of Southern Nevada
05.2001 -
Software
CRM
POS