Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
AccountManager

Saul Aguilar

Aliso Viejo,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Driver

Saul Aguilar
Aliso Viejo, CA
10.2021 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Assistant Store Manager

Brillen.com
Huntington Beach, CA
07.2021 - 02.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Completed field of vision, OCTs and pachymetry evaluations.

Optician

Harvard Eye Associates
Laguna Hills, CA
04.2018 - 07.2021
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear and care for eyeglasses.

Optical/Lab Manager

Laguna Eyes Optometry
Laguna Beach, CA
12.2016 - 03.2018
  • Fitting patients with frames that fit their needs and style best
  • Also making sure they are put in the a lens that best fits their personal needs.

General Manager

Lenscrafters
Salinas, CA
07.2013 - 12.2016
  • Schedule and direct staff in daily assignments to maximize productivity
  • Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Provide motivational staff support to achieve operational goals
  • Oversee sales floor stocking arrangement to ensure optimal brand presentation
  • Guiding patients with proper ophthalmic frame and lens selection to fulfill their needs and wants
  • Adjusting, Dispensing, and Repairing glasses
  • Manage and or assist in resolving patient complaints by listening, understanding and exploring options that would be best tailored to their individual eyecare needs
  • Maintain contact with patients to offer updates on eyecare order delivery
  • Working with many vision insurances including Eyemed, VSP, MES, Superior
  • Vision, and Davis Vision.

Labor Worker

Adecco
Soledad, CA
11.2011 - 12.2011
  • Maintained accurate work order forms
  • Appointed to air quality control
  • Handled safety equipment.

Security Officer

First Alarm Security and Patrol
Salinas, CA
10.2006 - 10.2011
  • Contacted police or emergency services when necessary
  • Defused volatile situations before they escalated
  • Apprehend or evict trespassers
  • Protect patrons and staff from injury or a threat.

Overnight Stocker/Team Leader

Wal-Mart
Salinas, CA
07.2005 - 03.2006
  • Deal with incoming stock deliveries during the night by assisting in unloading trucks
  • Handled stock inventory to make sure that it is accurate by rechecking it
  • Placed price tags on items and ensure that barcodes are correctly placed
  • Transported freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered
  • Compared merchandise to invoices to ensure correct shipment had been recieved
  • Create backend stocking reports and submit request for additional merchandise.

Education

Accounting Diploma - Accounting

Central Coast College
Salinas, CA

Skills

  • Accounts Payable and Receivables
  • Experience with Quickbooks
  • In-depth payroll experience
  • Training and development
  • Wide marketing and Sales Experience
  • Flexible and Adaptable
  • Customer Service Management
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Sales Coaching
  • Team Leadership

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Driver

Saul Aguilar
10.2021 - Current

Assistant Store Manager

Brillen.com
07.2021 - 02.2022

Optician

Harvard Eye Associates
04.2018 - 07.2021

Optical/Lab Manager

Laguna Eyes Optometry
12.2016 - 03.2018

General Manager

Lenscrafters
07.2013 - 12.2016

Labor Worker

Adecco
11.2011 - 12.2011

Security Officer

First Alarm Security and Patrol
10.2006 - 10.2011

Overnight Stocker/Team Leader

Wal-Mart
07.2005 - 03.2006

Accounting Diploma - Accounting

Central Coast College

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