Brandie Smith
Evansville,IN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Looking to advance my career in the administrative field.
Overview
30
30
years of professional experience
Work History
Parts Administrator
Rudd Equipment
Evansville, IN
06.2023 - Current
- Operated the telephone switchboard and routed calls to the correct destination.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Generated invoices for processed ticket orders.
- Processed invoices, payments, receipts, and other transactions.
- Verify that vendor invoices are billed correctly with parts, quantity, and pricing.
- Processed multiple vendor invoices while coding them correctly.
- Processed multiple vendor discrepancies and vendor product returns.
- Processed customer returns in accordance with company policies.
- File customer invoices, vendor invoices, and other important documents.
- Count the product inventory, and enter the correct data in M3.
- Request POs for outside vendor invoices.
- Process outside vendor invoices with accounting.
Branch Rental Manager
Ryder Transportation Services
Evansville, IN
01.2022 - 06.2023
- Full-year quota attainment.
- Full-year quota of new accounts.
- Work very closely with lease salespersons within several branches.
- Weekly blitzes and cold calls.
- Responsible for the rental counter and supervising two rental counter employees.
- Weekly VMI calls, safety calls, and branch revenue calls.
- Attend PROS in Miami.
Rental Management Trainee
Ryder Transportation Services
Evansville, IN
05.2020 - 01.2022
- Responsible for profitability, operations, and asset management of the location.
- Grew branch revenue year over year by 25%.
- Managed two transfer drives while keeping transfer costs down.
- Move rental units to other locations as needed for rental, or out-of-service needs.
- Worked closely with the Rental Account Manager to gain new customers.
- Logged 200 cold calls monthly to new and existing customers.
- Update all rental reports daily.
- Inspected all incoming and outgoing rental units.
- Maintained maintenance and upkeep on over 400 units.
- Completed all required training classes during the first 12 months of employment.
Customer Service Trainee
Ryder Transportation Services
Evansville, IN
08.2014 - 05.2020
- Manage maintenance on a fleet of 450+ vehicles.
- Coordinate and schedule maintenance and service work.
- Manage many asset management reports.
- Schedule 10 or more technicians for work on all vehicles.
- Keep promises to customers for the time of repairs.
- Communicate effectively and often with customers.
- Work closely with customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Tracked customer complaints and followed up on resolutions.
- Worked closely with the shop supervisor and service manager.
Medical Coder
Tri-State Orthopaedics
Evansville, IN
09.2010 - 08.2014
- Coordinated with billing department to clarify billing issues related to coding.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.
- Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
- Collaborated with other departments such as billing, clinical documentation improvement, quality assurance to ensure accurate coding practices are being followed.
Front Desk Receptionist
Tri-State Orthopaedics
Evansville, IN
09.2006 - 09.2010
- Checked patients in and out for multiple doctors.
- Scheduled appointments for multiple doctors, for multiple specialties.
- Corrected and entered all patient information and insurance information.
- I learned a basic understanding of insurance policies.
- Entered coding data from patient forms.
Phone Operator
Tri-State Orthopaedics
Evansville, IN
09.2004 - 09.2006
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Operated telephone switchboards and systems to advance and complete connections.
- Assisted staff with sorting mail and distributing correspondence.
- Greeted visitors and assisted by answering general questions and directed to desired office.
- Scheduled appointments for multiple doctors for multiple specialties.
- Updated patient information as needed.
- I took messages for clinical staff and other multi-departments.
Referral Nurse
Dr. Stephan Elliott
Evansville, IN
05.2002 - 09.2004
- Completed follow-up phone calls to provide referrals and data according to patient's needs.
- Communicated effectively with insurance companies regarding authorization for referrals.
- Maintained accurate records of referrals, follow-ups, and outcomes.
- Reviewed medical histories and lab results before referring patients to specialists.
- Assessed patient's health condition and referred them to appropriate specialists.
- Provided support and information to patients regarding their referrals.
- I worked with health insurance companies for precertification.
- Schedule patients' appointments with specialists as needed.
Front Desk Receptionist/Catering Server
Holiday Inn
Evansville, IN
02.1995 - 05.2002
- Greeted visitors and guests.
- Directed visitors to meeting rooms and events.
- Check guests in and out of the hotel.
- Answered multiline switchboard and directed phone calls to the correct departments.
- Assigned rooms for upcoming reservations.
- Assisted guests with room accommodations.
- Assisted and helped guests with any guest complaints.
- Rented meeting and event rooms.
- Typed up BEOs for upcoming meetings and events.
- I made sure the room set-ups were as the guest requested.
- Set up banquet meetings and events.
- Served beverages and food at banquets and events.
- Clean up all banquets and events as they end.
Education
High School Diploma -
William Henry Harrison High School
Evansville, IN05-1998
Some College (No Degree) - Medical Coder
Indiana Business College
Evansville, INSkills
- Purchase orders
- Warehouse operations
- Supply chain coordination
- Invoicing and billing
- Returns processing
- Policy administration
- Shipping and receiving
- Staff development
- Professional and courteous
- Teamwork
- Customer relations
- Positive attitude
- MS office
- Communication skills
- Teamwork and collaboration
- Problem-solving
- Customer relationship management
- Administration and reporting
- Needs assessment
- Performance management
- Multitasking capacity
- Schedule management
- Self motivation
- Customer service
- Organizational skills
- Decision-making
- Conflict resolution
- Risk management
- Time management abilities
- Written communication
- Logistics support
- Parts identification
Software knowledge
- microsoft
- word
- chrome
- M3
- teams
- AS400
Timeline
Parts Administrator
Rudd Equipment
06.2023 - Current
Branch Rental Manager
Ryder Transportation Services
01.2022 - 06.2023
Rental Management Trainee
Ryder Transportation Services
05.2020 - 01.2022
Customer Service Trainee
Ryder Transportation Services
08.2014 - 05.2020
Medical Coder
Tri-State Orthopaedics
09.2010 - 08.2014
Front Desk Receptionist
Tri-State Orthopaedics
09.2006 - 09.2010
Phone Operator
Tri-State Orthopaedics
09.2004 - 09.2006
Referral Nurse
Dr. Stephan Elliott
05.2002 - 09.2004
Front Desk Receptionist/Catering Server
Holiday Inn
02.1995 - 05.2002
High School Diploma -
William Henry Harrison High School
Some College (No Degree) - Medical Coder
Indiana Business College
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