Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Maria Salazar

Evanston,IL

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

12
12
years of professional experience

Work History

Lead Associate Operations

JPMorgan Chase
Chicago, IL
06.2018 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Researched and resolved customer issues on personal savings, checking and line of credit accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Evaluated customer lifestyle to counsel customers on best products and services.
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Reviewed operational and security reports to identify possible hazards or security breaches.
  • Examined tellers' reports of daily transactions for accuracy.
  • Purchased and maintained office supply inventories while adhering to budgeting practices.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.

Resolution Specialist

Turner Acceptance Corp.
Skokie, IL
03.2016 - 04.2018
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Handled 100 outbound and inbound calls daily with goal of collecting owed debt.
  • Recorded all information regarding financial status of customers.
  • Negotiated to collect balance in full.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services and collection strategies.

Sales Associate

The North Face Inc.
Evanston, IL
11.2015 - 03.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

District Manager

Mulan International, Inc
Elk Grove Village, IL
11.2011 - 06.2015
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built positive and productive relationships with store and field leadership.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Supervised 5 locations to enforce high-quality standards of operation.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

Education

High School Diploma -

Evanston Township High School
Evanston, IL

Skills

  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Planning and Coordination
  • Self-Motivated
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Multitasker
  • Fast Learner

Additional Information

Wings Breaking The Cycle Of Domestic Violence - Donation Drive and Distribution.

Magic Hedge, Volunteer - Participated in cleanup and ecological restoration.

Montrose Beach Dunes, Volunteer - Participated in cleanup and ecological restoration.

Starved Rock, Volunteer - Participated in cleanup and ecological restoration.


Languages

Spanish
Native or Bilingual

Timeline

Lead Associate Operations

JPMorgan Chase
06.2018 - Current

Resolution Specialist

Turner Acceptance Corp.
03.2016 - 04.2018

Sales Associate

The North Face Inc.
11.2015 - 03.2018

District Manager

Mulan International, Inc
11.2011 - 06.2015

High School Diploma -

Evanston Township High School

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Maria Salazar