Jennifer Jackson
COLUMBIA,SC
Summary
A rigorous, highly-motivated customer service professional with substantial experience in customer service, data entry and administrative duties . Adept at organizational and communicative skills to interact with diverse individuals and groups at all organizational levels. Possess incomparable ability to perform accurate and efficient data entry tasks.
Overview
7
7
years of professional experience
Work History
Driver Review Analyst
WNS Global Services
Columbia, SC
10.2018 - Current
- Compiled data and reviewed information for accuracy prior to input.
- Sent completed entries for evaluation and final approval.
- Review 200-400 videos daily using Lytx software and applying accurate outcome for each video , then have it sent to my supervisor to be audit and to the client for final review.
Phone Banker 1
Wells Fargo Bank, N.A.
COLUMBIA, SC
06.2015 - 02.2016
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Executed wire transfers, stop payments and account transfers.
- Take 100-200 calls in a high-paced , high call volume environment
- Assist the customers with any and all inquires in regards to their bank account
Customer Service Retention Specialist
Time Warner Cable
COLUMBIA, SC
07.2014 - 06.2015
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Surpassed sales goals through implementation of effective marketing strategies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Assessed caller accounts to determine the customers identify service needs and resolv
Customer Service Representative Agent
Teleperformance
Columbia , SC
01.2012 - 10.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted available products and services to customers during service, account management and order calls.
- Assist customers with all billing inquiries
Education
No Degree - Mass Communications
South Carolina State University
Orangeburg, SCNo Degree - Journalism
Paine College
Augusta, GACertificate in Medical Billing And Coding - Medical Billing And Coding
Remington College
Columbia SC12.2009
High School Diploma -
White Knoll High School
Lexington, SC05.2006
Skills
- Attention to Detail
- Time Management
- Written and Verbal Communication
- Microsoft Access
- Microsoft Excel
- Alphanumeric Entry
- Upselling Products and Services
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Creative Problem Solving
- Data Entry and Maintenance
- Writing and Editing Skills
- Fast Learner
Accomplishments
Employee of the month May 2019
Timeline
Driver Review Analyst
WNS Global Services
10.2018 - Current
Phone Banker 1
Wells Fargo Bank, N.A.
06.2015 - 02.2016
Customer Service Retention Specialist
Time Warner Cable
07.2014 - 06.2015
Customer Service Representative Agent
Teleperformance
01.2012 - 10.2013
No Degree - Mass Communications
South Carolina State University
No Degree - Journalism
Paine College
Certificate in Medical Billing And Coding - Medical Billing And Coding
Remington College
High School Diploma -
White Knoll High School
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