Aneshia Smith
Mount Clemens
Summary
Highly skilled and professional individual ready to excel in a leadership role, with a strong emphasis on driving results. Demonstrated expertise in streamlining operations and fostering team collaboration to achieve organizational goals. Recognized for reliability and adaptability in meeting evolving demands while upholding high standards of performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Paradies Lagardere
05.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed effective improvement plans in alignment with goals and specifications.
- Trained staff on customer service best practices for improved interactions.
- Managed cash handling procedures, maintaining accuracy in financial and minimizing discrepancies in daily operations.
- Helped store management meet standards of service and quality.
- Ability to run entire shift, train new employees and delegated daily tasks and responsibilities.
Kitchen Supervisor
Continental Services
02.2021 - 01.2024
- Supervised daily kitchen operations to ensure smooth workflow.
- Resolved conflicts and addressed concerns to maintain team harmony.
- Assisted in planning and preparing meals during service hours.
- Monitored food quality and presentation to meet state and company standards and requirements.
- Evaluated condition and cleanliness of the entire kitchen, and delegated tasks to trustees.
- Maintain safety and security for all staff and inmates.
Shift Manager
McDonald's
08.2018 - 02.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Balanced cash drawers, discrepancies with receipts and financial documents
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Managed food waste and cost
- Created daily floor plans, ensured breaks are given out on time, and delegated tasks equally.
Crew Trainer
Taco Bell
03.2017 - 06.2018
- Promoted awareness of safety procedures among crew members.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
Mcdonalds
12.2015 - 01.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment
Education
High School Diploma -
Caroline County Highschool
Milford, Virginia06.2016
Skills
- Customer Service
- Team Leadership
- Teamwork
- Effective Task Delegation
- Time Management
- Food Preparation and Safety
- Food Production Management
- Kitchen Sanitization
- Employee Development
- Operational Procedures Management
- Employee Supervision
- Consistent Patience
- Conflict resolution
Certification
ServSafe
Timeline
Supervisor
Paradies Lagardere
05.2024 - Current
Kitchen Supervisor
Continental Services
02.2021 - 01.2024
Shift Manager
McDonald's
08.2018 - 02.2021
Crew Trainer
Taco Bell
03.2017 - 06.2018
Crew Member
Mcdonalds
12.2015 - 01.2017
High School Diploma -
Caroline County Highschool