Rifaideen Sulki Mohamed
Doha
Summary
Customer service professional with over ten years of experience in Qatar's aviation industry. Proven track record in team leadership and effective problem-solving. Committed to delivering exceptional service and fostering positive relationships. Ready to drive impactful results within a dynamic organization.
Overview
13
13
years of professional experience
Work History
Trolly Services Agent-CX
Qatar Aviation Services Group Of Qatar Airways
12.2021 - Current
- Provide exceptional customer service, addressing passenger inquiries, facilitating ticket purchases, and offering directions.
- Maintain cleanliness and appearance of trolleys, conduct regular inspections, and promptly report any maintenance or repair issues.
- Assign and supervise junior staff in collecting, circulating, and deploying trolleys to enhance passenger convenience.
- Demonstrate leadership by coordinating trolley services efficiently within the assigned location.
Proprietor and Manager
MySI Computers
04.2021 - Current
- Procure computer accessories from manufacturers and brokerage firms, efficiently distributing them to wholesale and retail clients.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales diligently.
- Successfully promote products through various channels, including social media, online ad campaigns, and word-of-mouth initiatives.
- Provide exemplary customer service by promptly addressing customer inquiries regarding products, prices, availability, and credit terms.
- Continuously monitor market conditions to ensure competitiveness and adapt business strategies accordingly.
Customer Service PRM-PTC Agent
Qatar Aviation Services Group Of Qatar Airways
07.2017 - 05.2020
- Coordinate and manage a team of 25 staff per shift for VIP golf cart services, ensuring smooth and efficient transitions.
- Act as the transfer/transit passenger coordinator, overseeing 30 staff per shift and allocating resources effectively.
- Excel as the premium lounge coordinator, ensuring a high level of service and comfort for passengers.
- Demonstrate exceptional proficiency in profiling all flights to identify passengers requiring special assistance or accommodations.
Customer Services Agent II
Qatar Aviation Services - Group Of Qatar Airways
08.2013 - 06.2017
- Receive and assist passengers with reduced mobility designated areas such as departure gates, transfers, immigration, and customs.
- Provide customers with exceptional service, ensuring satisfaction.
- Coordinate and arrange hotel accommodations for PP passengers.
- Take maximum effort to connect PRM passengers with connections to their next flight, minimizing airline pr and increasing airline reputation.
Ground Handling Agent I
Qatar Aviation Services Group Of
07.2012 - 08.2013
- Assist airline passengers with check-in bags, ensuring smooth and efficient process.
- Assist wheelchair passengers, demonstrating empath understanding.
Education
Google IT Support Professional Certification -
01.2024
Strategic Management And Leadership OTHM-7 (UK) -
01.2023
MCTS (Windows 7 Configuration) -
01.2010
Multimedia Advanced Diploma -
01.2009
Computer Hardware Engineering and Networking Diploma -
01.2008
G.C.E. Ordinary Level Examination -
01.2004
Skills
- Customer service excellence
- Team leadership
- Market analysis
- Effective communication
- Problem solving
- Microsoft Office proficiency
- Team coordination
- Equipment inspection
Languages
Tamil
Bilingual or Proficient (C2)
Sinhala
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Upper intermediate (B2)
Arabic
Elementary (A2)
Personal Information
- Date of Birth: 12/28/88
- Nationality: Sri Lankan
References
Available Upon Request
Timeline
Trolly Services Agent-CX - Qatar Aviation Services Group Of Qatar Airways
12.2021 - Current
Proprietor and Manager - MySI Computers
04.2021 - Current
Customer Service PRM-PTC Agent - Qatar Aviation Services Group Of Qatar Airways
07.2017 - 05.2020
Customer Services Agent II - Qatar Aviation Services - Group Of Qatar Airways
08.2013 - 06.2017
Ground Handling Agent I - Qatar Aviation Services Group Of
07.2012 - 08.2013
Google-Coursera - Google IT Support Professional Certification,
Turnkey Computer Systems (Pvt) - MCTS (Windows 7 Configuration),
BICT - Multimedia Advanced Diploma,
Turnkey Computer Systems (Pvt) - Computer Hardware Engineering and Networking Diploma,
ICBT - Strategic Management And Leadership OTHM-7 (UK),
Department of Examinations Sri Lanka - G.C.E. Ordinary Level Examination,