Summary
Overview
Work History
Education
Skills
Languages
Websites
Work Availability
Quote
Timeline
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Farhan Khawaja

Farhan Khawaja

Reporting ANalyst
GLEN BURNIE,MD

Summary

Resourceful reporting analysis professional well-versed in the creation of data collection techniques and guidelines. Pursuing a role in which a resourceful nature and industry knowledge will be highly utilized. Dedicated Call Center Reporting Analyst bringing [Number] years of effective reporting analysis and data management. Committed to driving continuous improvement and supporting top-level data integrity.

Overview

18
18
years of professional experience

Work History

Reporting Analyst

Systems Limited
Pakistan
01.2019 - 01.2021
  • Created weekly and monthly reports to track progress of business goals.
  • Developed complex queries to extract data from multiple sources for reporting purposes.
  • Gathered, analyzed and formatted large amounts of data into meaningful information.
  • Designed dashboards and visualizations to present data in a clear and concise manner.
  • Conducted regular audits on existing processes and systems to ensure accuracy of data.
  • Prepared ad-hoc reports as requested by senior management team.
  • Performed trend analysis on historical data to identify areas for improvement.
  • Generated statistical models to forecast future trends based on past performance.
  • Worked with cross-functional teams to develop strategies for improving overall process efficiency.
  • Monitored daily operations activities through various reporting tools such as Oracle Business Intelligence Enterprise Edition.
  • Prepared graphs, spreadsheets and reports for presentations.

Reporting Analyst

Aegis BPO
Malaysia
01.2016 - 01.2019
  • Created weekly and monthly reports to track progress of business goals.
  • Developed complex queries to extract data from multiple sources for reporting purposes.
  • Gathered, analyzed and formatted large amounts of data into meaningful information.
  • Designed dashboards and visualizations to present data in a clear and concise manner.
  • Conducted regular audits on existing processes and systems to ensure accuracy of data.
  • Prepared ad-hoc reports as requested by senior management team.
  • Performed trend analysis on historical data to identify areas for improvement.
  • Generated statistical models to forecast future trends based on past performance.
  • Worked with cross-functional teams to develop strategies for improving overall process efficiency.
  • Implemented automated solutions for generating timely reports with accurate results.
  • Documented processes related to report generation and maintenance procedures.
  • Reviewed customer feedback surveys and identified key insights from the collected data.
  • Provided technical assistance in troubleshooting issues related to reporting tools.
  • Collaborated with stakeholders across departments to ensure all requirements are met prior to delivery of reports.

Customer Care Executive

Aegis BPO
Malaysia
01.2015 - 01.2016
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Gathered customer feedback and reported it to management for further action.
  • Assisted customers with product selection based on individual needs.
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Tracked customer order statuses using various systems including CRM software.
  • Collaborated with other departments such as marketing or sales teams for promotional activities.
  • Maintained high satisfaction score by consistently resolving first-call issues.

Reservation Executive

Amatara tours Sdn. Bhd.
Malaysia
01.2012 - 01.2014
  • Provided customer service and support to guests, responding to inquiries regarding hotel services, room availability, rates and reservations.
  • Created, modified and cancelled guest reservations using the property management system.
  • Maintained detailed records of all bookings and cancellations.
  • Handled all customer complaints in a professional manner.
  • Processed payments for reservations using credit card terminals or other payment methods.
  • Ensured accuracy of customer billing information prior to processing transactions.
  • Followed up with customers after their stay to ensure satisfaction with the hotel experience.
  • Communicated special requests from guests to relevant departments in order to meet their needs.
  • Assisted with group bookings by coordinating room blocks and organizing event details with clients.
  • Developed relationships with corporate accounts through regular contact and follow-up calls.
  • Monitored daily occupancy levels and adjusted reservations accordingly.
  • Performed administrative duties such as filing documents, preparing reports and updating customer databases.

Telemarketer

Sunner Group
Malaysia
01.2009 - 01.2012
  • Identified potential customers through cold calling and database research.
  • Developed relationships with customers to increase sales opportunities.
  • Greeted customers in a friendly, professional manner on the phone.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Created reports detailing telemarketing activities and results.
  • Worked closely with marketing teams to develop effective strategies for increasing customer base.
  • Followed up with existing customers regarding additional products or services that may be of interest.

CEO

Smoothlinkx Communication
Pakistan
01.2007 - 01.2009
  • Developed strategic plans and objectives to ensure organizational growth and profitability.
  • Negotiated contracts with vendors, suppliers, and partners.
  • Created financial models to forecast future business performance and identify areas of improvement.

Customer Care Representative

Treadsonte
Pakistan
01.2005 - 01.2006
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Identified opportunities to upsell additional services when appropriate.

AutoCAD

Amar Construction
Pakistan
01.2004 - 01.2005
  • Developed AutoCAD drawings from skhes, verbal instructions and other sources.
  • Created detailed drawings for components, assemblies and installations to meet customer requirements.
  • Assisted in the design of mechanical systems using AutoCAD software.
  • Prepared shop drawings with accurate dimensions, tolerances and material specifications.
  • Generated 3D models using Autodesk Inventor software.
  • Performed complex surface modeling tasks including creating surfaces from cross-sections or curves.
  • Reviewed engineering changes to ensure accuracy of technical documents and drawings.

Computer Networking Executive

SHAH IT solution
Pakistan
01.2003 - 01.2004
  • Performed network installations, upgrades, and maintenance of hardware and software components.
  • Developed strategies for optimizing network performance and security.
  • Resolved complex networking issues in a timely manner while ensuring customer satisfaction.
  • Coordinated with vendors to obtain new equipment or services in accordance with project requirements.

Education

IELTS - Engish

British Councel
Pakistan
01.2015

Bachelor of Science - Computer Science

Cybernetics College
Pakistan
01.2006

Diploma - COMPUTER NETWORKING & HARDWARE

INSTITUTE OF COMPUTER TECHNOLOGY
Pakistan
01.2003

Diploma - Graphic Design

INSTITUTE OF COMPUTER TECHNOLOGY,
Pakistan
01.2002

High School Diploma -

GOVT. COMMUNITY INTER COLLEGE,
Pakistan
01.1999

Skills

  • Effective Scheduling
  • Reporting Procedures
  • Continuous Improvement
  • Concise Time Management
  • Dashboard Creation and Management
  • Creative Problem Solving
  • Presentation Materials
  • Reporting Guidelines and Criteria
  • Report Troubleshooting
  • Call Center Strategy
  • Data Maintenance Processes
  • Data Analysis
  • Dependable and Reliable
  • Accuracy and Efficiency
  • Customer Service Background
  • Understanding of Negotiation Techniques
  • Call Center Operations
  • Documentation and Reporting
  • Escalation Management
  • Performance Improvement
  • Quality Assurance
  • True Problem-Solver
  • Payment Processing
  • Customer Support
  • Staff Training

Languages

English
Full Professional
Urdu
Native/ Bilingual
Punjabi
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Show me the heart unfettered by foolish dreams, and I'll show you a happy man." Keating: "But only in their dreams can men be truly free. 'Twas always thus, and always thus will be.
Tom Schulman

Timeline

Reporting Analyst

Systems Limited
01.2019 - 01.2021

Reporting Analyst

Aegis BPO
01.2016 - 01.2019

Customer Care Executive

Aegis BPO
01.2015 - 01.2016

Reservation Executive

Amatara tours Sdn. Bhd.
01.2012 - 01.2014

Telemarketer

Sunner Group
01.2009 - 01.2012

CEO

Smoothlinkx Communication
01.2007 - 01.2009

Customer Care Representative

Treadsonte
01.2005 - 01.2006

AutoCAD

Amar Construction
01.2004 - 01.2005

Computer Networking Executive

SHAH IT solution
01.2003 - 01.2004

IELTS - Engish

British Councel

Bachelor of Science - Computer Science

Cybernetics College

Diploma - COMPUTER NETWORKING & HARDWARE

INSTITUTE OF COMPUTER TECHNOLOGY

Diploma - Graphic Design

INSTITUTE OF COMPUTER TECHNOLOGY,

High School Diploma -

GOVT. COMMUNITY INTER COLLEGE,

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Farhan KhawajaReporting ANalyst