Brigette Shock
Dundee
Summary
Highly proactive manager with 17 years of experience in team leadership in a customer first industry. Background includes data entry, management and customer service in fast-paced settings.
Overview
17
17
years of professional experience
Work History
HR Customer Service Representative
UNIVERSITY OF MICHIGAN
08.2024 - Current
- Resolved customer complaints with empathy, resulting in positive feedback.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer needs while utilizing the programs, TDx, and M-pathways.
- Used Amazon connect to answer calls, and connect with appropriate teams.
Restaurant Manager
Bricktown Coney Island
08.2007 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Customer Service Associate
Eagle Springs
01.2020 - 08.2024
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Education
High School Diploma -
Jefferson High School
06.2006
Skills
- Operations Management
- Customer Engagement
- Complaint resolution
- Bookkeeping
- Data Entry
- Compliance knowledge
- Call Management
- Documentation and Reporting
- Reliability
- Computer Skills
- Fast learner
Timeline
HR Customer Service Representative
UNIVERSITY OF MICHIGAN
08.2024 - Current
Customer Service Associate
Eagle Springs
01.2020 - 08.2024
Restaurant Manager
Bricktown Coney Island
08.2007 - Current
High School Diploma -
Jefferson High School
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