Summary
Overview
Work History
Education
Skills
Affiliations
Catholic Daughter Of America
Languages
Code of Conduct Award
Timeline
Generic

Silvia Dorland

Baytown

Summary

Highly motivated Bilingual Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

9
9
years of professional experience

Work History

Advanced Scaffolder /Field Safety Coordinator

Apache Industrial Services
02.2023 - 09.2024
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
  • Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
  • Coached employees, managers, and executives on effective safety policies.
  • Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problemsolving.
  • Worked around live machinery and ongoing operations to complete [Number] scaffolding projects on-time and under budget.
  • Maintained safety and operational procedures for [Number] projects at heights of up to [Number] feet.
  • Exceeded client expectations through consistent delivery of high-quality workmanship under demanding conditions.
  • Optimized material utilization by accurately calculating required resources for each project, reducing waste and cost.
  • Participated in risk assessments for each project, identifying potential hazards and implementing appropriate mitigation measures.
  • Reduced project delays by efficiently assembling and dismantling scaffolding structures as per the requirements.
  • Developed customized solutions for complex projects, adapting scaffolding configurations to suit unique client needs.
  • Enhanced team productivity with effective communication and coordination among crew members.
  • Streamlined workflow processes through regular monitoring of job progress, adjusting schedules as needed to meet objectives.
  • Improved safety standards by conducting regular inspections and maintenance of scaffolding equipment.
  • Contributed to successful project outcomes by troubleshooting issues that arose during scaffold erection or dismantling process.
  • Supported positive working environment by fostering teamwork, cooperation, and open communication among crew members.

Property Manager

Istorage
05.2022 - 02.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Sales Associate

Marshalls & HomeGoods
10.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared merchandise for sales floor by pricing or tagging.

Sr. Administration Analyst

Iris NDT
01.2019 - 09.2021
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Maintained accurate inventory of institution property, equipment and operational supplies.
  • Executed management oversight of integral functions and operational budgets.
  • Performed numerous administrative and technical support functions that enhance Boiler effectiveness.
  • Managed facilities operational requests and Valve projects.
  • Coordinated high-level technical data and engineering presentations.
  • Provided multifaceted project development support.
  • Directed building emergency services program and provided guidance to team members.
  • Supported departmental communication and training program development and implementation.

Safety Attendant/Maintenance Technician

JCL Safety Services
01.2018 - 01.2019
  • Monitored permitted space for worker safety and hazards.
  • Kept record of entrants to confined space.
  • Informed entrants and supervisor on people entering permitted space.
  • Educated workers and enforced safety guidelines.
  • Called for evacuations in event of emergency.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Recognized, documented and advised on removal of hazards.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
  • Gathered information, prepared reports, and drafted correspondence related to cases.

Supervisor

RailCrew Xpress
04.2015 - 12.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

Certification - Osha Construction Training

360 Training
Austin, TX
01-2024

GED -

Robert Lee High School
Robert Lee, TX
05.2001

Skills

  • Verbal and Written Communication
  • Customer Service
  • Product Recommendations
  • Policy and Procedure Adherence
  • Organizational Systems
  • Individualized Lesson Plans
  • Performance Motivation
  • Scheduling and Coordinating
  • Safety and compliance inspections
  • Training and mentoring
  • Recordkeeping skills
  • Accident prevention
  • Personal protective equipment
  • Hazard identification
  • Safety training
  • Site visits
  • Protective equipment
  • Heat stress management
  • Risk management
  • Budgetary planning

Affiliations

Catholic Daughters of America

Catholic Daughter Of America

We like to take pride on helping out the community. Wether its helping out new parents to donating money to a local school for school supplies. Its an amazing organization to be part of.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Code of Conduct Award

Istorage will ask if you would want to take any extra classes. I took a couple and got Certificates for them. Its just more of me having to understand  the job and other things that can help out.

I also recieved certificates for


Insider Trading and Whistleblowing Procedures 1-9-24

Cyber Security 7-5-23

Natural disasters 7-9-23

Mobile Device Security 11-13-23

Data Breaches 11-13-23

Make it A Habit... PAB it 11-13-23

Tech Support-Social Engineering 11-13-23

Micro Module- Introduction Of Ransomware 11-13-23

Report Suspicious Email Using Microsoft Outlook 11-13-23

Social Engineering Red Flags 12-7-23

Common Threats 1-17-24

Internet Security and you  1-17-24

Renters Platinum Program 7-28-23

Hacking Multi-factor Authentication with Roger Grimes 8-2-23

CEO FRAUD 8-2-23

Timeline

Advanced Scaffolder /Field Safety Coordinator

Apache Industrial Services
02.2023 - 09.2024

Property Manager

Istorage
05.2022 - 02.2023

Sales Associate

Marshalls & HomeGoods
10.2021 - 10.2022

Sr. Administration Analyst

Iris NDT
01.2019 - 09.2021

Safety Attendant/Maintenance Technician

JCL Safety Services
01.2018 - 01.2019

Supervisor

RailCrew Xpress
04.2015 - 12.2017

Certification - Osha Construction Training

360 Training

GED -

Robert Lee High School
Silvia Dorland