Matthew Coury

Regularly play gigs around Michigan primarily around Saint Clair Shores or Ann Arbor.

Play bass guitar

• Supervised daily activities, ensuring safety and engagement for all campers.
• Organized and facilitated group games, promoting teamwork and communication skills.
• Monitored camper behavior, addressing conflicts to foster a positive community atmosphere.
• Collaborated with staff to develop new recreational activities aligned with camper interests.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Led groups of children safely through variety of camp activities.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

• Led customer service team to enhance attendee experience during events.
• Implemented feedback systems to improve service delivery and responsiveness.
• Resolved complex customer inquiries, fostering positive relationships and trust.
• Collaborated with management to design strategies that increased event attendance and satisfaction.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.