Shanquanda Brown
Orlando,FL
Summary
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Crew Member
Popeye's Restaurants
Orlando, FL
03.2023 - Current
- Checked expiration dates on all products before serving them to customers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Customer Service Representative
24/7 Intouch
Orlando, FL
01.2022 - 07.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Led on- and off-site customer support teams across multiple time zones.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Chancery
Orlando, FL05-2022
Skills
- Cooking
- Creativity and innovation
- Sanitation protocols
- Drive-thru operations
- Complaint resolution
- Positive and professional
- Customer relations
- Computer proficiency
- Customer service
- High-energy attitude
Timeline
Crew Member
Popeye's Restaurants
03.2023 - Current
Customer Service Representative
24/7 Intouch
01.2022 - 07.2024
High School Diploma -
Chancery