Malcolm Edwards
Cape Coral,FL
Summary
Motivated professional equipped with robust background in fostering client relationships and achieving sales targets. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
8
8
years of professional experience
Work History
Client Services/Title Processor
Florida Hometown Title & Escrow
01.2021 - Current
- Research and verify accuracy of documentation such as property title records, property ownership, public records, trusts, deeds, leases, surveys, contracts, and agreements needed to produce clear title.
- Enter and submit title and loan documents into software programs to track applicant’s progress.
- Work with title examiner and underwriter to prepare title insurance policy and binders and title commitments, and with loan closer to prepare HUD-1 real estate settlement statements.
- Ensure all closing instructions are followed as per closing package, and coordinate with loan officer, mortgage loan processor, and underwriter to be sure all underwriting commitments have been satisfied.
- Aid title officers with administrative assistant essential duties, including clerical and data entry support.
Sales Representative
O’Brien Auto Park Of Fort Myers
08.2019 - 01.2021
- Engage customers with a consultative approach to understand their automotive needs.
- Delivered effective sales presentations with business owners and key decision makers.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Identify and partner with new and existing clients to grow the book of business.
- Contact prospects in the form of cold-calling (100 calls minimum per day), emails, and social networks.
- Utilized CRM software to track leads and monitor sales progress.
- Follow up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Inside and outside sales
Client Services Coordinator
Associates & Bruce L. Scheiner
04.2017 - 08.2019
- Take live inbound calls (over 100 daily) and make outbound calls to online inquiries when needed.
- Onboard new clients.
- Increased productivity by pre-screening potential clients and determining eligibility for services based on specific criteria; lead qualification.
- Managed a high volume portfolio of clients, ensuring their needs were met and fostering long-term relationships.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
Education
Associate of Arts - Business Administration
Florida SouthWestern State College
Fort MyersHigh School Diploma -
Island Coast High School
Cape Coral, FLSkills
- Excellent communication (verbal and written) and interpersonal skills
- Enthusiastic, self-motivated, and results-oriented
- Tech savvy and proficient in Microsoft Office 365, CRM systems such as Dominion and SalesForce, and other software
- Exemplary customer service (9 years experience)
- Exceedingly quick learner
- Best in class attention to detail
- B2C and B2B sales
Timeline
Client Services/Title Processor
Florida Hometown Title & Escrow
01.2021 - Current
Sales Representative
O’Brien Auto Park Of Fort Myers
08.2019 - 01.2021
Client Services Coordinator
Associates & Bruce L. Scheiner
04.2017 - 08.2019
Associate of Arts - Business Administration
Florida SouthWestern State College
High School Diploma -
Island Coast High School
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