LUCY FLORES
Lowell,MA
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant
Womans Health Services
Brookline, MA
01.2022 - Current
- Supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Medical Administrator
Northeast Vasectomy And Family Planning
Brookline, MA
11.2020 - Current
- Completed patient referrals to other medical specialists.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Defined medical and administrative best practices in policies and procedures.
- Aligned room and treatment procedures with overall regulations to deliver high quality of patient care.
- Created effective marketing plans to attract new patients to practice.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Followed exact procedures for handling transfers and other releases of medical records.
- Prepared and processed forms for government healthcare programs.
- Posted billings to medical insurance providers.
Certified Nursing Assistant
Bayberry at Emerald Court
Tewksbury, MA
03.2020 - 07.2020
- Provide assistance to residents in an Assisted living community with using person directed care
- Assure resident participation in community plans and events
- Samm (Self-Administered Medication Management program trained and certified
- Implement the safety while assisting during showering, grooming,and dressing
- Ensured completed task sheet daily, to record resident’s ADL’s (Activities of Daily Living)
- Complied with HIPAA standards in all patient documentation and interactions.
Certified Nursing Assistant
Fairhaven Healthcare Center
Lowell, MA
02.2020
- Provided nursing assistance to residents in a 169-bed Skilled Nursing and Rehabilitation facility
- Assisted residents with activities of daily living included helping with meals, transferring using assistive devices, bathing, dressing and grooming
- Preserved patient dignity and minimized discomfort while carrying out duties such as bedpan changes, diapering and bathing
- Ensured chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
- Complied with HIPAA standards in all patient documentation and interactions.
Administrative Case Coordinator
Adult Foster Care, Metro Care, LLC
Newton, MA
02.2019 - 08.2019
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Coordinated multiple facets of process without sacrificing performance.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Discussed cases with clients, providers and staff.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Assisted individuals and families in setting up treatment options and program services.
Life Coach
NuPath, Inc
Woburn, MA
01.2017 - 01.2019
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Connected clients with available resources to improve plan success.
- Documented behaviors, treatments and non-compliance issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
Diploma -
Chelsea High School
Skills
- NURSING SKILLS
- CPR/First Aid Certified
- Patient Personal Care & Safety
- Diagnostic Testing
- Medical Terminology
- Positioning and Transferring
- Range of Motion
- Vital Signs & Patient Monitoring
- Direct Care Service
- Privacy/HIPAA Regulations
- Vital Signs Collection
- Surgical Preparation
Certification
Nurse Assistant and Health Aide Training Program
Healthcare Training Centers of America, Tewksbury, MA 2020
Training on all aspects of patient care, through lectures, demonstrations and hands-on practice.
Certificate of Completion, Nursing Assistant
Certificate of Completion, Home Health Aide
Adult and Child CPR / First Aid Certified, valid for 2 years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Nurse Assistant
Womans Health Services
01.2022 - Current
Medical Administrator
Northeast Vasectomy And Family Planning
11.2020 - Current
Certified Nursing Assistant
Bayberry at Emerald Court
03.2020 - 07.2020
Certified Nursing Assistant
Fairhaven Healthcare Center
02.2020
Administrative Case Coordinator
Adult Foster Care, Metro Care, LLC
02.2019 - 08.2019
Life Coach
NuPath, Inc
01.2017 - 01.2019
Diploma -
Chelsea High School
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