Emma Alvarez
Plantation,FL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 2 years of experience in team leadership in the restaurant industry. Background includes sales, management, and customer service in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Bolay Restaurant
10.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Hourly Leader
Bolay Restaurant
10.2021 - 10.2022
- Identified team weak points and implemented corrective actions to resolve concerns
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained employees on SOPs and assigned duties.
- Maintained team flexibility and embraced change to adapt within dynamic markets. Supported the team.
- Made restaurant schedule, as well as ordering of inventory.
Guest Services
Bolay Restaurant
07.2020 - 10.2021
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare, and integrity.
- Handled food and restaurant with stewardship, and provided great hospitality.
Education
Bachelor of Arts - Business And Managerial Economics
Broward College
Fort Lauderdale, FL06.2026
High School Diploma -
West Broward High School
Pembroke Pines, FL06.2022
Skills
- Schedule Coordination
- Recruitment
- Operations Management
- Customer Engagement
- Adaptable
- Organization and Prioritization
- Conflict Resolution Techniques
- Passion for Customer Satisfaction
- Time Management
Certification
- ServeSafe Certification, National Resturant Association - 6/24/20-6/24/25
Timeline
Restaurant Manager
Bolay Restaurant
10.2022 - Current
Hourly Leader
Bolay Restaurant
10.2021 - 10.2022
Guest Services
Bolay Restaurant
07.2020 - 10.2021
Bachelor of Arts - Business And Managerial Economics
Broward College
High School Diploma -
West Broward High School
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