Denise Anderson
Middletown
Summary
Motivated student and professional with background in business management and human resources. Gained practical experience through hands-on roles, demonstrating capabilities in problem-solving, teamwork, and adaptability. Demonstrated strong communication skills and ability to create impactful contributions to team projects. Possess diligence, quick-learning abilities, and commitment to achieving company goals.
Overview
12
12
years of professional experience
Work History
Human Resource Generalist
C&J Fencing
Dover
06.2022 - Current
- Conducted new hire orientations to facilitate smooth onboarding processes.
- Oversaw employee benefit enrollment and ensured timely completion of annual enrollments.
- Maintained compliance with Federal and State laws regarding policies and procedures.
- Assisted with recruitment, onboarding, leave of absence management, and claim issue resolutions.
- Processed documents and performed advanced data entry involving sensitive information.
- Distributed benefits enrollment packets and provided eligibility information to employees.
- Fostered professional communications with owners, employees, and external agencies.
Social Media Servicing & Workflow Analyst
Bank of America
Newark
10.2015 - 06.2022
- Maintain a positive company image by addressing the client’s comments, complaints, concerns, or requests on social media by Twitter or Facebook, researching escalations from beginning to end.
- Capture regulations, violations, allegations, and complaints received by social media and stay compliant with policies and procedures, including data collection and feedback analysis recording in the system of record.
- Experience with creating engaging communications and managing workflow coordination by supervising queues daily. Assist with special project management and planning a task force.
- Newark, DE
Senior Wealth Fraud Analyst Back Office
Bank of America
Newark
11.2013 - 10.2015
- Resolved complex escalated client issues related to fraudulent account activities, including identity theft and account takeover.
- Conducted thorough research and made timely decisions to proactively identify and escalate urgent concerns.
- Communicated directly with clients, financial advisors, and client managers to ensure prompt resolution.
- Delivered innovative solutions focused on client retention and rebuilding customer confidence.
Education
A.A.S. - Business Management
Delaware Technical Community College
Wilmington, DE05-2026
Skills
- Employee onboarding and talent management
- Project management and organizational skills
- Leadership and team collaboration
- Time management and conflict resolution
- Effective communication strategies
- Microsoft Office Suite, Salesforce, and Workday proficiency
- Social media engagement and workflow
- Benefits administration and human resources management
Timeline
Human Resource Generalist
C&J Fencing
06.2022 - Current
Social Media Servicing & Workflow Analyst
Bank of America
10.2015 - 06.2022
Senior Wealth Fraud Analyst Back Office
Bank of America
11.2013 - 10.2015
A.A.S. - Business Management
Delaware Technical Community College