Nicky Mckinnon
Student Financial Services/Collection Specialist
Naples,ME
Summary
Organized and dedicated Accounts Receivable/Student Financial Accounts specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Student Financial Specialist/Collection Specialit
University Of New England, UNE
Portland, ME
07.2006 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Advised students in making academic decisions, including details regarding registration and billing.
- Complied with all financial aid guidelines and regulations, including state and federal requirements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
- Responsible to lower AR receivables with collections efforts entailing: emails, phone contact, monthly billing invoices, collection letters.
- Processing of daily deposits, credit cards, checks, refunds
- Responsible for 3rd parting billing procedures. title IV refunds, overpayments, private loan funds.
- Versed in microsoft excel, goggle docs, touch net, oracle, teams, goggle sheets,adobe, powerfaids.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Counseled debtors on payment options and arranged installment agreements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
Accounts Receivalbe/Colletions Specialist
Sappi Fine Paper/Alternative Solutions
Portland, ME
10.2004 - 06.2006
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Renegotiated payment terms with suppliers/sales representatives.
- Researched customer billing issues and resoled problems to facilitate receipt of over due payments and promote good customer relationships.
- Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
GED -
Cony
Augusta, ME 03.1995 - 05.1995
Associate of Applied Science - Business Administration And Management
Kaplan University
Portland, ME 03.2009 - 11.2010
Skills
Good listening skills
Timeline
Associate of Applied Science - Business Administration And Management
Kaplan University
03.2009 - 11.2010
Student Financial Specialist/Collection Specialit
University Of New England, UNE
07.2006 - 08.2021
Accounts Receivalbe/Colletions Specialist
Sappi Fine Paper/Alternative Solutions
10.2004 - 06.2006
GED -
Cony
03.1995 - 05.1995
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