Nicky Mckinnon
Student Financial Services/Collection Specialist
Naples,ME
Summary
Organized and dedicated Accounts Receivable/Student Financial Accounts specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Student Financial Specialist/Collection Specialit
University Of New England, UNE
Portland, ME
07.2006 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Advised students in making academic decisions, including details regarding registration and billing.
- Complied with all financial aid guidelines and regulations, including state and federal requirements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
- Responsible to lower AR receivables with collections efforts entailing: emails, phone contact, monthly billing invoices, collection letters.
- Processing of daily deposits, credit cards, checks, refunds
- Responsible for 3rd parting billing procedures. title IV refunds, overpayments, private loan funds.
- Versed in microsoft excel, goggle docs, touch net, oracle, teams, goggle sheets,adobe, powerfaids.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Counseled debtors on payment options and arranged installment agreements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
Accounts Receivalbe/Colletions Specialist
Sappi Fine Paper/Alternative Solutions
Portland, ME
10.2004 - 06.2006
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Renegotiated payment terms with suppliers/sales representatives.
- Researched customer billing issues and resoled problems to facilitate receipt of over due payments and promote good customer relationships.
- Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
GED -
Cony
Augusta, ME 03.1995 - 05.1995
Associate of Applied Science - Business Administration And Management
Kaplan University
Portland, ME 03.2009 - 11.2010
Skills
Good listening skills
Recordkeeping strengths
Professional telephone demeanor
Clerical skills
Critical thinking
Collections
Student advisement
Organization and Time management
Conflict resolution
Federal Student Aid policies
Financial aid disbursement
Data-driven decision making
Team collaboration and leadership
Administrative abilities
Excellent oral and written communication
Timeline
Associate of Applied Science - Business Administration And Management
Kaplan University
03.2009 - 11.2010
Student Financial Specialist/Collection Specialit
University Of New England, UNE
07.2006 - 08.2021
Accounts Receivalbe/Colletions Specialist
Sappi Fine Paper/Alternative Solutions
10.2004 - 06.2006
GED -
Cony
03.1995 - 05.1995