Gayla LaFleur
Lake Charles,LA
Summary
Proven track record in warehouse operations and team leadership, notably at Horseshoe Casino where I enhanced customer service levels and streamlined inventory management. Expert in order fulfillment and adept at fostering a tidy, safe work environment. Skilled in resolving conflicts and training staff, demonstrating exceptional organizational and interpersonal abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ware House Worker
Recon Construction
Sulphur, LA
01.2024 - 08.2024
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Identified discrepancies between physical count .
- Verified accuracy of incoming shipments against purchase orders.
- Transported goods to designated areas within the warehouse facility.
- Collaborated closely with other departments on special projects as needed.
Beverage Supervisor
Horseshoe Casino
Westlake, LA
10.2022 - 04.2023
- Preserved excellent levels of internal and external customer service.
- Performed monthly audits of alcohol inventories to identify discrepancies between actual stock levels and recorded amounts in POS system.
- Inspected and monitored cleanliness of beverage service stations and complied with health code regulations.
- Trained new staff on proper product knowledge, pouring techniques, and customer service standards.
- Addressed customer complaints promptly while maintaining excellent customer service standards.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between employees professionally while upholding company policies and procedures.
- Monitored daily operations of the bar area and ensured that all beverages were served in a timely manner.
Helper
Brock Group
Sulphur, 70665
02.2020 - 10.2022
- drove employee to job site.
- clean offices
- Provided new hire training to new employees.
Education
High School Diploma -
Parkview
Sulphur, LA05-1990
Skills
- Loading and unloading
- Cleaning and organizing
- Stock control
- Inventory management
- Warehouse operations
- Receiving and processing shipments
- Order fulfillment
Certification
- TWIC
References
References available upon request.
Timeline
Ware House Worker
Recon Construction
01.2024 - 08.2024
Beverage Supervisor
Horseshoe Casino
10.2022 - 04.2023
Helper
Brock Group
02.2020 - 10.2022
- TWIC
High School Diploma -
Parkview
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