Tiffany Waters
Saco,ME
Summary
Versatile, compassionate, performance-driven leader with comprehensive experience driving the smooth running of day-to-day operations and revamping strategic processes to increase efficiency and minimize overall expenses. Proven record of excellence building, coaching, and managing teams, conducting ongoing performance evaluations, and executing the right action plans to attain service delivery metrics. Adept at directing organizations to success through effective business strategies and financial objectives. Demonstrate exceptional leadership and management skills to coordinate all phases of project-based efforts within strict deadlines. Skilled in addressing and resolving potential problems/issues for excellent customer service and satisfaction. Elite communicator distinctively committed to establishing strong working relationships with staff and senior leadership for continuous growth.
Overview
12
12
years of professional experience
Work History
Manager, Personnel Administration
Avangrid
02.2021 - Current
- Perform timely deliverables; address and respond to all internal and external audit requests promptly for personnel administration work team, including 401(k), pension, expense management, DOL, IRS, and governance audits
- Establish and implement effective strategies, collaborating with staff and management regularly to enhance processes and increase productivity and employee loop satisfaction scores by 8%
- Foster environment of inclusivity, positivity and fairness by mentoring, coaching, and inspiring personnel administration team to guarantee collaborative and good effective working relationship among staff as well as with other departments. Onboarding and training of all new staff to department
- Partner with senior management and C-Suite executives, establishing clear operational to ensure adherence to Federal and State payroll laws, HR laws and company policies; multistate and jurisdiction processes, FSLA, 401K, Deductions, Garnishments, and Third-Party Vendors. Resulting in improving organization performance by 27%
- Manage execution of weekly, biweekly and monthly payroll for over 7,500 employees; to include 15 different unions
- Outsource skills by leveraging automation, and deploy additional work hours to third-party vendor to reduce work hours by 30%
- Formulate KPIs, metrics and Quality Management to substantiate current head count; aligning department for ISO 9001 re-accreditation in 2023
Practice Administrator
Anne Arundel Dermatology
10.2019 - 02.2021
- Oversaw daily operations of two practices within large healthcare organization with patient volume of on average 250 patients per day.
- Established procedures and evidence-based care to impart valuable knowledge and skills necessary to advance both individual and organization performance. Quickly adapted to patients needs during pandemic, while maintaining safety of patients and staff alike.
- Increased product revenue during pandemic, by creating tele-health and product delivery program for offices.
- Instituted organization's clinical competency program by conducting performance appraisals, guaranteeing compliance, increased patient survey results, and mitigating safety events in all company offices.
- Consistently ensured compliance with MIPS by implementing protocols to avoid physician and staff mistakes.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations. Ensured CLIA licensure was current and remained certified.
Clinic Administrator
Novant Health UVA Health System
07.2016 - 08.2019
- Conceptualized and administered effective business strategies, budgets, and operational procedures, collaborating with clinical teams to accelerate patient-oriented care access and service delivery. Strengthened Press Ganey results to 94%; highest in region
- Interacted with patients regularly, understanding individual needs, and concerns to generate targeted improvement efforts and optimize patient flow
- Enabled zero safety events in clinic by performing clinic audits in line with all regulatory standards.
- Grew practice by providers, which included: Geneticist, Bariatric Surgeon and Breast Oncologist. Brandished net revenue by year 3; resulting in 34% increase of revenue.
- Optimized patient flow and production values, as well as identified practice needs for performance improvement, resulting in maintaining denial rate under 5% annually for medical claims.
- Monitored budgets keenly, utilizing analytics tools to conduct profit and loss analysis, resulting in enhanced budget administration, expanded revenue, and reduced cost of care
Medical Practice Administrator
Children's Heart Institute
02.2013 - 06.2016
- Coached 27 medical, and clinical staff across primary & specialty care by overseeing clinical curriculum-based training, increasing operational efficiencies, and improving care delivery workflows
- Enhanced productivity by reviewing and revamping surgeons' schedules to include on average, 32 patients daily
- Scheduled and assigned staff duties weekly, monitoring activities and adjusting procedures to propel quality of patient care
- Guaranteed staff was trained and operated in compliance with all regulatory agencies and provisions set fit by Chief Medical Officer
- Determined and changed personnel assignments and job descriptions as needed, as well as implemented manual for every clinical position and front desk roles (SOPs)
- Cultivated relationship with renown Electrophysiologist, managed sole practice of patients, appointments and surgeries.
Surgical Coordinator and Medical Assistant
Commonwealth ENT And Associates
01.2011 - 02.2013
- Acted as primary staff liaison with all surgical patients from initial physician recommendation until surgery and post-operative care completion
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Conducted prior authorization screening based on patients' healthcare plans, generated scripts for outpatient tests, documented notes in patient charts, and consistently ensured customer satisfaction
- Prepared over 50 patients per week for examinations and surgeries while coordinating provider's schedule at 4 facilities while streamlining patient flow
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Excellent Written, Verbal and Interpersonal Communication
- Attention to detail
- Time Management
- Strong Organization
- Impactful Leadership
- Agile and Adaptable
- Problem Solving
- Critical Thinking
- Microsoft Office Suite
- Forecasting
- Workflow Analysis and Optimization
- Financial Impact and Reporting
Additional Work Experience
Durable Medical Equipment Administrator| 1st Class Sleep Diagnostics and Medical| November 2008 to January 2011
Timeline
Manager, Personnel Administration
Avangrid
02.2021 - Current
Practice Administrator
Anne Arundel Dermatology
10.2019 - 02.2021
Clinic Administrator
Novant Health UVA Health System
07.2016 - 08.2019
Medical Practice Administrator
Children's Heart Institute
02.2013 - 06.2016
Surgical Coordinator and Medical Assistant
Commonwealth ENT And Associates
01.2011 - 02.2013
Bachelor of Science - Business Administration And Management
Southern New Hampshire University