Summary
Overview
Work History
Education
Skills
Timeline
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MADELINE YBARRA

Morgan Hill,CA

Summary

A reliable and dependable individual who is always looking to achieve new goals and raise the overall bar of performance. Desiring to work more one on one with people and deliver excellent service with great efficiency. Passionate about communication within a team to convey desired results, with a skill in perceiving how an individual best understands information.

Overview

4
4
years of professional experience

Work History

Financial Service Advisor

Santa Clara County Federal Credit Union
Gilroy, CA
10.2021 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps. As well as providing members with technical support in regards to their online banking such as unlocking member accounts and updating passwords.
  • Assisted customers with setting up or closing accounts, completing loan referrals, and adding new services to their accounts.

Shift Supervisor

In-N-Out Burger
Morgan Hill, CA
12.2020 - 10.2021
  • Responsible for imputing daily and weekly numbers for food cost to track product and determine areas of less efficiency
  • Tracks all employees work permits, food handler permits, and travel documents to ensure all are current and within the county guidelines
  • Create a daily lineup of associates on shift detailing their tasks and goals
  • Oversee associates performance, making sure the customer is taken care of in a timely manner while anticipating the next step in the teams success
  • Earned the opportunity to complete a 2 week management course at the company’s training facility
  • Once graduated I was given charge over money handling procedures and became an aid in keeping our financial books.

Associate

In-N-Out Burger
Morgan Hill, CA.
12.2017 - 12.2020
  • Deliver excellent customer service while completing my given task
  • Was promoted 6 times within 3 years and received recognition on a district level for my customer service
  • Received an elective raise for completing company’s customer service program which certified me as a lead among the team

Education

High School Diploma -

Ocean Grove Charter School
16900 Highway 9 ~ Boulder Creek, CA 95006

Skills

  • Seeks new responsibilities
  • Thrives under pressure
  • Result focused
  • Natural leader

Timeline

Financial Service Advisor

Santa Clara County Federal Credit Union
10.2021 - Current

Shift Supervisor

In-N-Out Burger
12.2020 - 10.2021

Associate

In-N-Out Burger
12.2017 - 12.2020

High School Diploma -

Ocean Grove Charter School

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MADELINE YBARRA