Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Tritch

Las Vegas,NV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Bus Driver

CCSD
Las Vegas, NV
09.2019 - 11.2021
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of buses for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Managed over 100 people daily.

PCA

Pacifica Senior Living
Las Vegas, NV
06.2016 - 09.2019
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Run errands for patients, did shopping and picked up other necessities.
  • Recognized and reported abnormalities or changes in patient's health status to case manager.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Daily room keeping, cleaning, and laundry.
  • Managed 12 rooms daily.

Loan Processor

Dollar Loan Center
Las Vegas , NV
02.2011 - 05.2015
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain afast-past schedule.
  • Managed, processed loans, took payments for over 50 customers daily

CSM

Walmart
Las Vgeas, NV
08.2009 - 02.2011
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Cash handling.
  • Handed over 50 customers daily.

Education

Certificate - Medical Billing

Heritage Collage
Las Vegas
07.2009

Skills

  • Dependable and Trustworthy
  • Situational Awareness
  • Critical Thinking
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Call Documentation
  • Calm and Professional Under Pressure
  • Customer Support
  • Issue and Complaint Resolution

Timeline

Bus Driver

CCSD
09.2019 - 11.2021

PCA

Pacifica Senior Living
06.2016 - 09.2019

Loan Processor

Dollar Loan Center
02.2011 - 05.2015

CSM

Walmart
08.2009 - 02.2011

Certificate - Medical Billing

Heritage Collage

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Andrea Tritch