Summary
Work History
Education
Skills
Timeline
Hi, I’m

Shawnika Toney

Elite Professional
Littlerock,AR
Shawnika Toney

Summary

Organized and dedicated Executive Administrative Assistant/CSR with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring twenty-seven years of relevant work experience to your team.

Experienced delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Work History

Arkansas Dept. Of Human Services/DBHS/AR ST. HOSP., Little Rock, AR

Administrative Assistant/Medical/Legal Specialist
2008.Jan - 2019.Jan (11 years)

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors and patients.
  • Prepared and typed various office reports.
  • Verified, revised, and arranged appointments, conferences, and meetings for supervisors and staff.
  • Maintained staff records and followed up on a annual basis
  • Established a nonexistent file-coding system
  • Trained incoming staff on the state computer programs
  • Maintained staff time and attendance records weekly, as well as travel reimbursement.

Bucher And Christian Consulting, Inc/DHS/AR MA

Customer Service Representative
2007.01 - 2008.01 (1 year)

Job overview

  • Provided assistance to Arkansas Medicaid providers in determining why rejections were received when submitting their claims for reimbursement of payment and coming to a resolution to those rejections for services rendered
  • Provided assistance to Arkansas Medicaid providers with reporting their National Provider Identification number to the Arkansas Medicaid Program to insure payment of claims submitted
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Aura Services, Inc/Entergy Arkansas, Little Rock, , AR

Data Entry Coordinator
2005.01 - 2007.01 (2 years)

Job overview

  • Responsible for entering check information, bank routing numbers and account numbers to have payments drafted from checking/savings accounts
  • Entered, corrected and changed customer address per customer request by using a visual image from an adjacent computer terminal
  • Maintained data entry requirements by following data program techniques and procedures.
  • Compiled and sorted information to prepare source data for computer entry.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Arkansas Department of Health

County Health Records Clerk I
2004.01 - 2005.01 (1 year)

Job overview

  • Implemented and maintained county home health records and updated files as needed
  • Composed letters, memos, and other correspondence and forwarded to physicians in our network
  • Processed weekly cost reports to forward to state office in a timely manner
  • Evaluated client data within established guidelines to determine client eligibility for health services
  • Maintained security/confidentiality according to HIPPA regulations

St. Vincent Infirmary

Unit Coordinator
2000.01 - 2003.01 (3 years)

Job overview

  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Provided clerical support to physicians, nurses and other hospital peers
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Obtained signatures for various forms according to policy
  • Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
  • Handled incoming/outgoing calls which may have included taking and forwarding messages
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.

UAMS Medical Center

Patient Services Coordinator
1999.01 - 2000.01 (1 year)

Job overview

  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Registered/entered and verified accurate patient demographic information scheduled as needed
  • Entered physician orders accurately and in a timely fashion.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Accurately utilized charge entry for patient's visits
  • Utilized guest relations effectively
  • Verified patient's insurance eligibility and benefits coverage.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Answered over 75 telephone calls per day to handle rescheduled, missed and reassigned visit requests.

Education

University of Arkansas At Little Rock Little Rock, AR

Associate of Science from Nursing
05.2004

University Overview

UA-Pulaski Technical College North Little Rock, AR

Associate of Applied Science from Nursing
12.2009

University Overview

Metro Business College Jefferson City, MO

Associate of Applied Science from Medical Administrative Assistant
05.1993

University Overview

Skills

  • Call Center
  • HIPAA/Privacy Act Regulation Certification
  • Insurance Verification
  • Advanced MS Office Suite Knowledge
  • Transcription
  • Medical Billing/ICD-9/10 Coding
  • Medical Terminology/Human Anatomy
  • Microsoft Outlook
  • Medical Records/EMR Systems
  • Document Retrieval/Documentation Review
  • Mail Management
  • Process Optimization

Timeline

Administrative Assistant/Medical/Legal Specialist
Arkansas Dept. Of Human Services/DBHS/AR ST. HOSP.
2008.Jan - 2019.Jan (11 years)
Customer Service Representative
Bucher And Christian Consulting, Inc/DHS/AR MA
2007.01 - 2008.01 (1 year)
Data Entry Coordinator
Aura Services, Inc/Entergy Arkansas
2005.01 - 2007.01 (2 years)
County Health Records Clerk I
Arkansas Department of Health
2004.01 - 2005.01 (1 year)
Unit Coordinator
St. Vincent Infirmary
2000.01 - 2003.01 (3 years)
Patient Services Coordinator
UAMS Medical Center
1999.01 - 2000.01 (1 year)
University of Arkansas At Little Rock
Associate of Science from Nursing
UA-Pulaski Technical College
Associate of Applied Science from Nursing
Metro Business College
Associate of Applied Science from Medical Administrative Assistant
Shawnika ToneyElite Professional