Felonie Emery
Richmond
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Student
Oregon State University
01.2023 - Current
- Worked in a team environment to maintain high levels of productivity.
- Adhered to strict time-management schedules to meet deadline requirements for assignments, quizzes, tests, and other measures of comprehension.
- Demonstrated critical thinking and analytical skills via written and oral presentations.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
Housekeeper
Hotel Shattuck Plaza
07.2017 - 12.2017
- Assisted in training and mentoring of housekeeping staff members
- Developed operational strategies for efficient cleaning methods, often finishing ahead of schedule
- Performed exceptional cleaning duties for 15-20 guestrooms per shift, including dusting, vacuuming, mopping, and scrubbing
- Achieved a promotion from housekeeper to head housekeeper in 180-room hotel within the first month by providing impeccable service to guests and completing assignments ahead of schedule
Receptionist
Antioch Toyota
03.2017 - 06.2017
- Answered a high volume of incoming calls, and directed them to the appropriate staff member
- Performed basic office duties such as filing, data entry, and copying
- Processed payments, including cash, credit, and debit transactions
- Created and updated customer accounts in the store’s database using Microsoft Excel
Security Guard
HSS
12.2016 - 03.2017
- Maintained the safety of San Francisco Airport by monitoring the premises and controlling access to the building
- Investigated suspicious activities and reported any potential threats to the appropriate authorities
- Checked visitors for valid identification and credentials
- Filed daily logs and detailed reports of any security related incidents
Sales Associate
Things Remembered
01.2016 - 06.2016
- Reached and exceeded monthly sales goals by actively engaging customers and offering product knowledge
- Collaborated with team members to ensure all customer transactions were handled quickly and properly
- Developed an indepth knowledge of product lines and services offered in store
- Handled merchandise with care and precision to ensure quality product presentation
Retail Associate
Ross Stores, INC.
05.2014 - 05.2015
- Trained and supervised new cashiers on all cash register operations and customer service protocols
- Operated cash register accurately and efficiently to process customer purchases
- Responded to customer inquiries and resolved complaints in a timely manner
- Monitor and investigate suspicious activities such as shoplifting, employee theft, and fraud
Education
Bachelor - Psychology
Oregon State University
OnlineAssociate - Philosophy
Diablo Valley College
Pleasant Hill12-2022
Skills
- Leadership and Teamwork
- Cultural Competency and Diversity Awareness
- Adaptability and Flexibility
- Verbal and written communication
Timeline
Student
Oregon State University
01.2023 - Current
Housekeeper
Hotel Shattuck Plaza
07.2017 - 12.2017
Receptionist
Antioch Toyota
03.2017 - 06.2017
Security Guard
HSS
12.2016 - 03.2017
Sales Associate
Things Remembered
01.2016 - 06.2016
Retail Associate
Ross Stores, INC.
05.2014 - 05.2015
Bachelor - Psychology
Oregon State University
Associate - Philosophy
Diablo Valley College
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