Robert Caplette
Cedar Grove,NC
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
13
13
years of professional experience
Work History
Sr. Supervisor
Apex Tool Group
Apex, NC
10.2021 - Current
- Managing all outbound operations on 2nd Shift, with 2 reporting supervisors, 4 reporting leads and 60 associates, shipping $2 Million in sales daily
- Identified underperforming areas and implemented effective process improvements.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
Logistics Supervisor/ Operations Manager
Kroger Supply Chain
Lexington, NC
09.2019 - 10.2021
- Handled day-to-day outbound operations overseeing more than 14,000 packages per day.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Operations Manager
Crate and Barrel
Lincolnton, NC
11.2018 - 09.2019
- Handled day-to-day shipping and receiving overseeing more than 60k Inbound packages per day and 50k Outbound packages per day. Overseeing 2 reporting supervisors 4 leads and 80 associates on shift
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines by creating daily shift hand off meetings and intra-shift meetings
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Tracked production and quality control systems to proactively identify deficiencies.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
L1 Inbound Manager
Dollar Tree Distribution Center
Cowpens, South Carolina
01.2017 - 11.2018
- Managed inbound receiving departments across all 4 DC shifts
- Handled day-to-day receiving overseeing more than 200,000 packages per day.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
L1-Outbound Manager
Dollar Tree Logistics
Windsor, CONNECTICUT
01.2016 - 12.2016
- Supervised picking and shipping team of 80 employees shipping over 100k units per shift.
- Tracked production and quality control systems to proactively identify deficiencies.
- Implemented Lean strategies to improve processes, systems and behavior.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Increased efficiency 32% through one-on-one mentoring of staff and implementing weekly observation metrics with increased focus on adherence to production standards.
Dock Lead
Amazon Fulfillment
Windsor, CT
05.2015 - 12.2015
- Used fork lifts, hand truck and pallet jacks to move materials on dock.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Selection Team Supervisor
Advance Auto Parts
Enfield, CT
05.2014 - 04.2015
- Assisted in successful start up of new operation
- Managed team of 40 employees, overseeing hiring, training, and professional growth of employees
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Fundraising Coach/Sales Rep
NFP Sports
Newington, CT
11.2013 - 05.2014
- Acquiring merchants/products for discount fundraising programs geared toward high school fundraising
- Facilitation of meetings with high school sports coaches
- Mentoring coaches on effective techniques to use in motivating players to capitalize on fundraising efforts
- Database creation to track merchant services data
- Coordination and attendance at regional fundraising events for various sports
Sr. Site Lead
Frito Lay
Naugatuck, CT
12.2011 - 07.2013
- Processing over 70 orders per shift amounting to approximately 7,500 pieces of merchandise daily
- Responsible for yearly food safety audits in compliance with USDA Standards
- Responsible for ensuring smooth operation of shift responsibilities and coordination of work in conjunction with delivery team staff and trailer delivery
- Performing daily performance evaluations for ten team members
- Responsible for completion of flow of goods analysis, compliance reporting, and Inventory Control
- Establishment of key procedures to achieve key performance measures (accuracy percentage, cost to serve, compliance, total labor costs, days worked analysis)
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Shift Lead
Frito Lay
South Windsor, CT
06.2008 - 12.2011
- Processing over 40 orders per shift amounting to approximately 4,500 pieces of merchandise daily
- Responsible for yearly food safety audits in compliance with USDA Standards
- Responsible for ensuring smooth operation of shift responsibilities and coordination of work in conjunction with delivery team staff and trailer delivery
- Performing daily performance evaluations for four team members
- Responsible for order accuracy; appointed as accuracy specialist
- Responsible for DOT auditing; appointed as compliance specialist
- Responsible for safety of warehouse area for location; appointed as safety manager
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Education
Bachelor of Science - Business Administration
Eastern Connecticut State University
Willimantic, CTAssociate of Science - Accounting And Business Management
Asnuntuck Community College
Enfield, CT12.2016
Skills
- Warehouse Distribution Experience
- Meeting Facilitation
- Team Management
- Inventory Control
- Budgeting
- Order Picking
- Auditing
- Operations Control
- Warehouse Safety
- Logistics and Supply Chain Software
Timeline
Sr. Supervisor
Apex Tool Group
10.2021 - Current
Logistics Supervisor/ Operations Manager
Kroger Supply Chain
09.2019 - 10.2021
Operations Manager
Crate and Barrel
11.2018 - 09.2019
L1 Inbound Manager
Dollar Tree Distribution Center
01.2017 - 11.2018
L1-Outbound Manager
Dollar Tree Logistics
01.2016 - 12.2016
Dock Lead
Amazon Fulfillment
05.2015 - 12.2015
Selection Team Supervisor
Advance Auto Parts
05.2014 - 04.2015
Fundraising Coach/Sales Rep
NFP Sports
11.2013 - 05.2014
Sr. Site Lead
Frito Lay
12.2011 - 07.2013
Shift Lead
Frito Lay
06.2008 - 12.2011
Bachelor of Science - Business Administration
Eastern Connecticut State University
Associate of Science - Accounting And Business Management
Asnuntuck Community College
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