Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Tereka Young

Toledo

Summary

BSW and experienced Housing Supervisor with additional 5+ years of experience in community based programs for under served populations. Competencies include program management and development, well versed knowledge in HUD, HOPWA, Ryan White Part A/B, CSBG and RRH grants/funded programs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housing Supervisor

Equitas Health
05.2022 - Current
  • Supervising program staff and providing leadership and guidance to ensure high quality case management is being provided to clients living with HIV/AIDS and their families with a focus on improved health outcomes, housing stability, employment and income attainment.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to HUD/HOPWA standards and guidelines throughout the program.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Developed and maintained logistics workflows, procedures and reports.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Collaborated with management to identify and prioritize new development concepts.
  • Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
  • Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Program Support Specialist

AREA AGENCY ON AGING 3
06.2021 - 08.2023
  • Responsibilities included but not limited to primarily working with Older Americans Act funded programs, such as Nutrition and Transportation.
  • Contributed to a positive work environment by actively participating in team building activities and maintaining open lines of communication with colleagues.
  • Provided timely and accurate progress reports to stakeholders, facilitating effective decisionmaking.
  • Facilitated collaboration between departments to ensure seamless integration of program objectives into overall organizational strategies.
  • Created documents, reports, and spreadsheets detailing program information.
  • Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
  • Leveraged strong analytical skills to identify trends in data, providing valuable insights for future programs.
  • Increased participant satisfaction by providing exceptional support throughout the program duration.
  • Enhanced program efficiency by streamlining processes and implementing strategic improvements.
  • Provided ongoing support during the transition from one software platform to another, minimizing disruptions to daily operations.
  • Ensured compliance with company policies and industry regulations through diligent documentation and reporting procedures.
  • Coordinated logistics for events and meetings, enhancing communication among team members and external partners.
  • Responded to in-person and telephone requests for information and assistance.
  • Investigated issues and provided knowledgeable responses to resolve customer concerns.
  • Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Managed information flow on behalf of program supervisors using digital organizational systems.
  • Participated in marketing, outreach and other visibility efforts.

Housing Case Manager

Equitas Health
05.2022 - 07.2023
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.
  • Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
  • Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
  • Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.

Intake Specialist

WOCAP
01.2020 - 06.2021
  • Processed applications utilizing the following programs and grants- Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+) and other fuel fund and crisis programs.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.

Patient Access Specialist

Mercy Health System
07.2018 - 12.2019
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Rooted out potential discrepancies in insurance claims submissions proactively preventing denials or delays in payments.
  • Trained new staff on hospital processes and procedures.

Education

Bachelor's - Social Work

Bowling Green State University-Main Campus
Bowling Green, OH
05.2022

Associate - Social Work

Owens Community College
Findlay, OH
08.2020

Diploma -

BELLEVILLE HIGH SCHOOL
Belleville, MI
05.2008

Skills

  • Case Management
  • Senior Leadership
  • Training & development
  • Conflict management
  • HIPAA
  • Clerical experience
  • Fair Housing regulations
  • Affordable housing
  • Eviction Procedures

Certification

  • Youth Mental Health First Aid USA (02/2020 - 02/2023)
  • CPR Certification (03/2023 - 06/2025)
  • Mental Health First Aid Training - (05/2024)

Assessments

Customer service, Proficient, 04/2021

Timeline

Housing Supervisor

Equitas Health
05.2022 - Current

Housing Case Manager

Equitas Health
05.2022 - 07.2023

Program Support Specialist

AREA AGENCY ON AGING 3
06.2021 - 08.2023

Intake Specialist

WOCAP
01.2020 - 06.2021

Patient Access Specialist

Mercy Health System
07.2018 - 12.2019

Bachelor's - Social Work

Bowling Green State University-Main Campus

Associate - Social Work

Owens Community College

Diploma -

BELLEVILLE HIGH SCHOOL

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